Client Service Specialist

This is not a typical help desk position. The environment is outstanding, the tasks are challenging and the interactions with our clients are rewarding.

Schenectady-based software consulting firm, James McGuinness & Associates, is seeking a full-time Client Service Specialist. Successful candidates must:

· Be organized.

· Possess excellent communication skills.

· Be comfortable working in a team environment.

· Be able to gather and analyze data related to customer issues.

· Be able to create and present information in live training sessions.

· Be available to travel occasionally.

· Be able to write documentation for software products.

· Work with personal computers.

· Be able to test software to ensure user requirements are satisfied.

· Ability to maintain a positive attitude within a fast-paced, growth-based environment.

· Ability to embrace and adapt well to change.

· Think creatively and offer ideas to help enhance the client experience

Knowledge, Skill, Abilities:

• Knowledge of accounting and payroll functions
• Experience with Microsoft Office (Word and Excel)
• Experience with Microsoft SQL preferred but not required
• Strong customer service skills including problem resolution.
• Time management skills, including the ability to organize and manage multiple priorities.
• Solid interpersonal and communication skills in order to meet customer needs and resolve customer service issues.
• Ability to work comfortably both independently and as part of a team.
• Self-motivated and the ability to build relationships
• Have the technical aptitude to learn and use new systems.

Minimum Qualifications:

• Associate Degree (IT background a plus)
• 3-5 years of customer services experience

Success Factors:

• Ability to maintain a positive attitude within a fast-paced, growth-based environment.
• Ability to embrace and adapt well to change.
• Think creatively and offer ideas to help enhance the client experience

Salary/Benefits:

Salary is commensurate with education and experience.

Full benefit package.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Work Location: In person