Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Housekeeping Supervisor. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so, keep on reading!! Here atArlo,we strive to create a sense of awe that leaves those we touch wanting more”….. 

The Housekeeping Supervisor is responsible for ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guest rooms; hallways, lobbies, public areas, rest areas, storage, work areas and hotel grounds meet and/or exceed hotel standards. 

RESONSIBILITIES AND AUTHORITIES: 

• Always treat guests with courtesy and respect in a variety of situations. 

• Display honesty & integrity. 

• Employs excellent employee relations and team building skills. 

• Maintain open communication with Room Attendants & House Attendants. 

• Adhere to hotel Health and Safety guidelines. 

• Conduct and participate in pre-shift meetings. 

• Work under pressure in a fast-paced environment. 

• Report immediately any accident and/or incident which may occur while at work.

• Ensure overall consistency and efficiency of the housekeeping department.

SPECIFIC DUTIES 

• Supervises housekeeping staff. 

• Enforces Policies and Procedures. 

• Assists training the housekeeping team during on-boarding. 

• Schedules team members according to labor standards and forecasted business levels. 

• Prepares daily assignments for all housekeeping team members. 

• Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day. 

• Maintains a high level of cleanliness quality based on hotel objectives. 

• Manages the Lost & Found Program. 

• Ensures guest satisfaction; addresses guest issues and/or any correspondence.

• Keeps control of daily financial reports; updates check books and balances profit and loss at the end of each month.

• Orders and receives supplies, ensuring an adequate inventory level. 

• Ensures all hotel housekeeping standards are trained to all housekeeping team members.

• Maintains a deep cleaning program. 

• Assists with the departmental meetings. 

• Establishes a strong relationship with the Engineering Department for any repairs needed.

REQUIREMENTS: 

• Experience in Housekeeping Management capacity. 

• Ability to multi-task, work in fast paced environment and have a high level attention to detail. 

• Strong verbal and written communication skills. 

• Maintain positive and productive working relationships with other team members and departments. 

• Possess knowledge of opening and closing the house, inventory control, ordering supplies, payroll, scheduling and managing budgets. (add similar) 

• Physical Abilities:

• Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance. 

• Reaching overhead and below with the knees, including bending, twisting, pulling and stooping