• Assist students who face complex issues and crises that could affect their ability to remain successful
• Connect students with critical resources and networks; educate on relevant policies and procedures and administrative options; make appropriate referrals
• Address students’ personal, housing, financial and/or academic needs due to a crisis (e.g. medical/family emergency, assault, trauma, hospitalization, suicide ideation, crime victim, etc.)
• Respond to daily case management functions including but not limited to: student emergencies, student referrals and walk-in requests, and faculty/staff and administrative consults
• Present relevant cases at Behavioral Intervention Team meetings
• Manage caseload through electronic Symplicity Advocate system and communication (written and verbal) with campus partners regarding people of concern
• Serve as a resource for students requiring assistance navigating various university processes including but not limited to the following areas: general petition, grade appeals, retroactive withdrawal, and incompletes
• Provide general guidance on university policies pertaining to students; explain relevant policies and procedures and discuss possible options
• Make appropriate referrals and assist student with various administrative options available on campus
• Make appropriate referrals to support networks and/or resources in the Tucson community (victim witness, Southern Arizona Center Against Sexual Assault, etc.)
• Initiate wellness checks on students when appropriate and determine follow-up needed
• Assist in administering the student death process
• Communicate with parents, families, or designated emergency contacts as appropriate
• Assist with long-term needs of students including follow-up to see if student has been successful in addressing any issues or questions related to the student crisis
• Assist in the development and implementation of multi-media presentations, and educational programs for faculty, staff and student outreach, regarding Dean of Students resources, health and safety protocol, and how to refer a student in need
• Prepare reports and proposals, including progress reports and annual reports as required by the Dean of Students Office
• Conduct research and benchmarking activities to assist in the pro-active assessment of the initiatives supporting students in crisis
• Represent the Dean of Students Office on university committees and at campus functions
• Facilitate trainings for DOS staff around conflict mediation, students of concern, UA procedures related to student success
• Assist in developing strategic goals for Student Assistance in conjunction with staff and students relevant to student needs
• Manage programming and outreach to engage students in self-care and increase awareness of Student Assistance
• Establish and maintain effective working relationships with related campus departments, including Counseling and Psych Services, University of Arizona Police Department, Fraternity and Sorority Programs, Disability Resource Center, and Residence Life
• Other duties as assigned

Knowledge, Skills & Abilities:

• Ability to effectively advise others
• Ability to effectively prioritize and successfully perform duties autonomously and work independently in a high traffic and multi-tasked work environment
• Demonstrated and effective communication skills
• Self-motivated, and the ability to work independently as well as part of a team
• Demonstrated organizational skills, including ability to set priorities which accurately reflect the importance of job responsibilities and carry out multiple assignments in a timely manner
• Demonstrated interpersonal skills with the ability to remain neutral
• Demonstrated ability to work with and assist others in navigating through complex systems
• Demonstrated commitment to working with diverse populations
• Demonstrated ability to promote self-responsibility and high ethical standards among students 
• Demonstrated commitment to the educational and emotional development of students 
• Demonstrated ability to work effectively with multiple departments, organizations, faculty, staff and students in sensitive and complex situations
• Demonstrated knowledge of and skills in developmental, psychological, and medical issues in the college student population and the complexities surrounding student transitions in a college setting