Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.

Position Summary:

The Medical Assistant II coordinates clinical care, including direct and indirect patient care, and assists the clinical supervisor and physicians in infection control, inventory, and equipment maintenance. This role is to assist under the authorized delegation of physicians and must demonstrate compassionate patient care, knowledgeable clinical procedures, and meticulous administrative duties.

Primary Duties & Responsibilities:

• Perform chart review and preparation before the visit.
• Engage the patient before the office visit to prepare them and set expectations.
• Plan for any necessary services or steps required in the clinic per established protocols.
• Ensure efficient patient flow by preparing for the visit, rooming patients promptly, getting necessary information, and assisting the provider with staying on their schedule in a timely manner.
• Obtain vital signs, patient medical history, medication dosage, etc.
• Collects phlebotomy and other lab specimens; performs basic waived lab tests such as urine dipsticks, rapid strep, throat culture, and wound culture.
• Assist providers as needed with medical examinations and procedures.
• Provide patient care in line with training, certification, and regulations (e.g., vaccine administration, dressing changes, catheterizations).
• Catalogs and communicates patient needs to the care provider and broader care team.
• Supports and schedules other diagnostic and care needs for the patient in collaboration with the care team (e.g., x-ray).
• Ensure exam rooms are clean, safe, stocked, and ready for the next patient visit.
• Provide instructions and directions to patients regarding diagnostic tests, procedures, and treatments within established protocols.
• Maintain accurate and strict confidentiality of patient information in electronic or manual systems as established by the appropriate protocols, regulations, and policies.
• Maintain inventory of medical supplies as necessary.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
• Participate in care team meetings to discuss patient care and clinical operations.
• Serve as a primary to onboard and mentor new medical assistants.
• Participate in quality audits or improvement initiatives to improve patient experience, quality of care, and clinic efficiency.
• Perform administrative duties, including but not limited to answering incoming telephone calls, obtaining and verifying patient information, patient check-in/out, coordinating, and facilitating accurate patient appointments.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• Minimum High School Diploma or GED required.
• Graduated from an accredited Medical Assistant program is required and will be verified prior to employment.
• Medical Assistant Certification is required and will be verified prior to employment.
• At least one year of work experience as a Certified Medical Assistant.
• Certification in BLS is required and will be verified prior to employment.
• EMR experience or proficiency required.
• Proficiency in triaging patients, phlebotomy, administering injections, obtaining vitals, X-rays, and processing specimens.

Direct Reports:

• N/A.

Knowledge, Competencies & Skills:

• Excellent customer service skills.
• Attention to detail and willingness to learn.
• Proficiency in triaging patients, phlebotomy, administering injections, obtaining vitals, and processing specimens.
• Proficient knowledge of medical terminology, ICD, and CPT Codes.
• Strong communication skills, both verbal & written.
• Proficient in computer software and database skills.
• Comfortable speaking on the phone and working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving.
• A high level of professionalism.
• Ability to type a minimum of 40 words per minute.

Travel:

• As part of your position’s requirements, you are expected to travel to other sites within a reasonable geographic region.

Physical Requirements for the Job:

• Must be able to listen, sit, stand, bend, stoop, and walk throughout the day.
• Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Must be in good physical condition to maneuver patients when necessary.

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, and/or skill level.

UUG1