OVERVIEW OF POSITION: The Services Manager, Community Living (Residential) Services is responsible for the oversight of service delivery to people with intellectual and developmental disabilities living in group homes. This includes providing direct supervision and training for the Team Coordinators who work closely with the people supported in each home and ensuring that the household meets or exceeds all relevant standards for quality services. The Manager will have an integral role in the broader service oversight, including ensuring that the staffing structure in each home is in accordance with each person’s needs, funded staff ratio and dedicated support. The Manager attends internal management meetings, facilitates individual house meetings, monitors, and ensures staff training compliance, and oversees the documentation for billing preparation. Additionally, the Manager will supervise, support, and develop employees working under their direction, striving to cultivate and maintain a positive team culture and an environment of trust and respect, resulting in high performance.

The Services Manager is committed to practicing a person-centered approach that is based upon 1) continuous learning about what is important to and for each person, 2) partnering with the person and the support team to identify the best supports to be provided for success, 3) the use of person-centered tools that support the person to be in control of the life they wish to lead, and 4) engage with the person supported by being an advocate, not a caregiver.

Ardmore believes that all employees should be committed to supporting the organization’s mission of ensuring quality support services are provided and people with intellectual and developmental disabilities are both respected and afforded opportunities to choose and participate in and access community events, activities, and resources. 

DUTIES AND RESPONSIBILTIES:

Support the Mission and Values of Ardmore Enterprises

• Embrace Ardmore’s Mission by empowering intellectual and developmental people to be a community together.
• Manage and lead by example and model all actions that support the intent of Ardmore to be successful in furthering its mission and values in the support of people receiving services.
• Maintain quality service delivery and practices and participate in the development and revision of person-centered policies, procedures, and manuals, as needed.
• Assist in developing service identities and functions that demonstrate Ardmore’s focus on person-centered and community for all values.

Management/Leadership Responsibilities

• In collaboration with the Senior Director of Services & Director of Community Living, develop and maintain standardized expectations for the Community Living services and effective team management and processes.
• Collaborate with all PCP Specialists, the LTSS Manager, other Managers and Directors, Nursing Finance and other administrative entities at Ardmore as assigned by the Services Manager to best support Ardmore’s person-centered service delivery. 
• Provide regular reports to the Director of Community Living on program accomplishments, challenges, quality enhancement initiatives, and personal outcomes accomplishments.
• Manage the hiring, onboarding, and direct supervision of Team Coordinators and Direct Support Professionals II.
• Collaborate with Team Coordinator to provide supervision and oversight of DSPs.
• Understand and effectively manage staffing structures in each home that is in accordance with each person’s needs, staffing ratio and dedicated hours.
• Maintain a working knowledge of current local, State, and Federal regulations. Assist in ensuring full participation in external and internal service evaluations and compliance with regulatory agencies, funding sources, and standards of excellence accreditation.
• Conduct regular and ongoing evaluation of house/apartment needs; develops and implements plans to identify gaps in service (e.g., professional development and training of staff, budgetary concerns, licensing requirements, etc.)
• Participate in the organization on-call system on a rotating basis.

Manage Day-to-day Person-Centered Delivery Operations

• Collaborate with PCP Specialists, Nursing department, and other administrative entities to provide overall case management for people supported to include, providing support for the PCP process, behavior support plans, and ensure quality services.
• Responsible for the oversight of implementation strategies that facilitate the achievement of personal outcomes of the people supported by providing person-centered training for all Team Coordinators and DSPs.
• Provide routine updates to the Director on service accomplishments, challenges, quality enhancement initiatives, and personal outcomes highlights.

Facilitate and Build Constructive Business/Community Relationships

• Establish and maintain effective working relationships with the family members of those we serve, as well as professional groups, social service agencies, and other community organizations.
• Understand and provide oversight of grocery and supply budget in accordance with Ardmore policies and procedures.
• Participate in internal management meetings and organizational committees.
• In collaboration with Team Coordinators, plan and co-facilitate routine team meetings and staff meetings.
• Responsible for the collection, submission, recording, and filing of reliable data on attendance, individual service/care plans, services provided and billing information.
• Maintain quality service practices, and participate in the update of policies, procedures, and manuals as needed.
• Provide opportunities for staff, families, and the people supported to provide input on service delivery.

Compliance & Collaboration with Internal Non-Service Departments

• Obtain ongoing knowledge and keep abreast on the Developmental Disabilities Administration (DDA) Home and Community Based Services waivers to fully access and deliver services and supports that are beneficial to each person and in compliance with the requirements.
• Collaborate with Nursing department and Administrative Coordinator to provide oversight of Medication Technician Training Program (MTTP) compliance.
• Collaborate with the Human Resources departments to provide direct oversight of staff training compliance and other customized trainings to support the growth and development of staff.
• Collaborate with Team Coordinators and the Human Resources department regarding effective recruitment processes and vacancies.
• Collaborate with the Human Resources department on employee relation performance matters and conflict resolution in a timely matter.
• Under the direction of the Director of Quality Enhancement, conduct internal investigations of incidents and complete initial notifications of reportable incidents.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to facilitate and coordinate meetings that meet compliance requirements and build constructive relationships.
• Strong ability to think creatively and develop strong internal and external relationships is required.
• Must be confident and competent working in the field independently.
• Strong oral and written communication skills with proficiency in technology and aptitude to learn and use multiple electronic platforms for documentation.
• Must have excellent time management and customer service skills.
• Must have strong computer and technological skills to operate.
• Cultivate and maintain a strong and positive team culture.
• Initiative to gain and maintain knowledge of state-funded services, public benefits, and regulations germane to the field.

EDUCATION AND EXPERIENCE

• Should possess a Bachelor’s degree with a minimum of 2 years relevant experience in the Human Service field. An Associate’s degree with a minimum of 3 years of experience in the Human Services/Social Services field may be substituted for a Bachelor’s degree.
• A High School diploma with a minimum of 5-7 years of experience working specifically with individuals with intellectual and developmental disabilities (IDD) may be substituted for an Associate’s degree.
• Candidate must possess a minimum of 3 years supervisory experience.
• Interest or passion for supporting people with intellectual and developmental disabilities in achieving their dreams/goals required.
• Should have experience working with Microsoft Office Suite and other internal and external databases, experience with information management database systems a plus.

REQUIRED CONDITIONS OF EMPLOYMENT

• Must be able to lift and/or move up to 50 pounds.
• Must be able to bend, kneel, push, and pull.
• Must be able to sit, stand, and walk for considerable periods of time.
• Must be able to use appropriate techniques to transfer the weight of an adult in and out of a wheelchair, individually or with assistance per medical requirements.
• Must have daily access to reliable personal transportation to attend meetings, home visits, and making community connections, as necessary. Regular travel required throughout assigned region.
• Must meet eligibility requirements for employment in the United States. (Provide appropriate I-9 documentation on the first day of employment.
• Must have a clean criminal history.
• Must be able to pass a drug screening.
• Must be able to successfully pass a criminal background check.
• Must have a valid driver’s license.
• Must be willing to participate in and complete any related training and/or certification required by the State or Ardmore Enterprises, Inc.
• COVID-19 Considerations: Ardmore Enterprises has a mandatory COVID-19 vaccination policy. All employees are required to be vaccinated, unless a religious/medical exemption is requested.

SALARY RANGE: $60-$70k