IT Systems Analyst

This position is based in our ArchKey/Sachs Electric office in Fenton, MO

About the company

ArchKey Solutions is a Top 10 National Electrical Contracting company. Our teams work on large, sophisticated projects across the United States. When you work with ArchKey or any of our regional divisions, you join an expansive network of resources, experts, and innovators. More than a bright future, ArchKey Solutions offers positions with a stellar today. We are a lifestyle employer, providing flexibility, great pay, and strong benefits allowing you to live your best life at and away from work.

About the position

Responsible for providing technical support to IT project teams throughout the development and deployment phases of applications. This role is instrumental in ensuring smooth application releases, providing support to end-users, and collaborating with developers to proactively and promptly identify and resolve issues, in alignment with all Company policies, procedures, values, key objectives, and regulations.

Day in the life

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Collaborates with project teams to understand application functionality and user needs to provide knowledgeable technical support throughout the development and deployment phases.
• Acts as a bridge between technical and non-technical teams, translating complex technical concepts into understandable language for users.
• Collaborates with other IT and business unit team members and communicates effectively with stakeholders on all IT-related matters.
• Serves as the primary technical support resource for project teams during application deployments, assisting end-users with troubleshooting, issue resolution, and guiding application
• Tracks and manages issues reported by end-users during releases, documenting details and working closely with developers to prioritize and resolve issues promptly.
• Conducts regular maintenance tasks for applications, including user setups and application administration.
• Provides training and support to end-users on application usage, best practices, and troubleshooting techniques to promote user adoption and satisfaction.
• Facilitates knowledge transfer to the help desk team for ongoing support, upon successful deployment of an application.
• Creates and maintains positive customer, vendor, and community relationships.
• Collaborates with internal and external personnel to create and implement continuous improvement solutions, systems, and logistics as needed.
• Consistently makes decisions attentively and safely to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision, and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI), and providing high-quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public.

Minimum Qualifications

Required Education, Experience and Skills

• Bachelor's degree or equivalent work experience in computer science, information technology, computer services, or a related field.
• Minimum 3-5 years of proven experience in a systems analyst or similar technical support role, preferably in software development.
• Strong technical background with expertise in application development, deployment, and support.
• Strong analytical and problem-solving skills, with the ability to analyze complex technical issues, identify root causes, and implement effective solutions.
• Strong attention to detail and organizational skills, with a focus on accuracy and thoroughness in all aspects of work.
• Training, experience, and skills with project management.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines with a customer-centric approach.
• Strong initiative, prioritization, and the ability to communicate and interact successfully with employees and to develop and maintain positive professional relationships with colleagues.
• Strong service orientation.
• Strong analytical, independent, and proactive problem-solving skills.
• Ability to capture and communicate the context of a situation, delve into, and achieve an understanding of a problem or request, and offer the most appropriate viable solutions and recommendations.
• Excellent listening, interpersonal, written, and verbal communication skills, with a focus on technical or instruction-oriented writing and communicating complicated concepts over the phone, in person, and in writing to diverse audiences.
• Strong professional, customer-focused team player, with effective collaboration, organizational, and time management skills and high detail and process orientation.
• Demonstrated level of integrity and dependability.

Preferred Technical Experience

• Microsoft Azure
• Microsoft SQL
• Windows Servers
• TCP/IP
• INRS webpo
• Salesforce
• Power Automation
• PowerBI
• Profisee
• Boomi

ArchKey Solutions is an Affirmative Action, Equal Opportunity Employer: M/W/Vets/Disabilities.

Our commitment to Diversity, Equity and Inclusion is an important aspect of our culture.

Every person is welcomed ● Every person is included ● Every person is valued