Westchester, NY Mohegan Lake Salary Range: $29.67/hr- $38.47/hr The Customer Service Supervisor oversees the day-to-day activities of the Customer Service Representative (CSR) staff by motivating them to provide exemplary client service, meet or exceed sales goals, and to operate in a manner that is consistent with the policies/procedures of Apple Bank, ensuring that the new accounts area of the branch operates effectively. The incumbent provides instruction and training to CSRs, delegates, and oversees daily work assignments, prepares schedules, maintains records, evaluates performance, and analyzes new account reports. The Customer Service Supervisor is also responsible for performing duties related to sales operations, building long-term relationships through the identification of client financial needs, and providing appropriate product recommendations. ESSENTIAL DUTIES & RESPONSIBILITIES Oversee the performance of Customer Service Representatives, ensuring sales goals are being met and transactions are being processed in accordance with Bank policies and procedures; promote exceptional client relations when opening accounts by rendering prompt and efficient customer service. Delegate daily work assignments, prepare schedules, and maintains records/departmental files; provide leadership to the CSR staff to assist them in achieving individual and branch production and revenue goals. Train, as well as counsel staff; assist Branch Manager in the conduction of performance appraisals. Mentor newly hired CSRs, imparting knowledge regarding products and services that Apple Bank has to offer. Serve as a contact for client problem resolution. Support daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and ensuring the proper handling of all monies assigned. Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection. Promote new business by uncovering customer financial needs and offering additional products and services; identify opportunities to develop relationships with new, existing, and prospective customers. Refer customers to a licensed representative of ABS Associates of NY, Inc. when appropriate. Access electronic financial information to answer questions related to specific accounts. Conduct weekly sales, service, and product knowledge meetings. Comply with regulatory, security, and audit policies and procedures; adhere to Bank’s Code of Conduct. Maintain operational controls to ensure safety and security of client and Bank assets. Assist with the opening and closing of the cash vault. Ensure that the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing rate boards, changing dates on writing desks, etc.). Build or maintain technical and professional knowledge by attending educational workshops and training. Perform other duties as assigned. SKILLS, EDUCATION, & EXPERIENCE High School Diploma or GED required; Bachelor’s degree preferred. 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations. 1 years of supervisory experience required. Proven history of leveraging financial products and services that provide value to the client. Possess strong technical skills and experience to operate teller software and other bank-related computer programs. Proficiency in Microsoft Word & Excel required. Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner. Excellent interpersonal and communication skills (verbal written). Comprehensive knowledge of interest calculations for use in dividend adjustments. Advanced knowledge of new account operations, including CIP and BSA requirements. Thorough knowledge of Apple Bank's rules and regulations governing accounts and services required. Display sound judgment, as well as discretion when utilizing confidential information. Strong analytical skills and creative problem solver. Must be licensed NYS Notary Public. May be required to maintain a LAH License. Must be able to work weekends and extended hours or at neighboring branch locations when needed. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you’re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and success. Apple Bank’s employment policy is to provide equal opportunity to all persons. We have made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at talentacquisition@applebank.com. EEO is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Supplement: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf The Pay Transparency Notice: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf Know Your Rights: https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf