Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Appian is looking for a Community Support Specialist to provide support to our rapidly growing developer community and foster collaboration and engagement. If you are analytical, excellent at problem-solving, detail-oriented and passionate about providing a great user experience for a growing, global developer community, then this role is for you!

What you’ll do:

• Respond to issues and questions reported by Appian Community, Appian AppMarket, and Appian Community Edition users across various sites and systems

• Conduct root cause analysis of issues, analyze question and issue trends and propose permanent solutions by working closely with cross-functional team members

• Moderate and foster collaboration in Community and AppMarket Discussion forums to ensure users find answers to questions

• Propose new and improved Community functionality based on user outreach and engagement 

• Provide feedback to the Community Experience team and participate in usability testing for new features

• Maintain documentation as part of issue resolution and look for ways to enhance operational efficiency

Who you are:

• Someone who thrives on dynamic and cross-functional teams

• Enthusiastic about delivering a memorable, useful, and high-impact user experience

• Passionate about technology and you enjoy continuously learning

• Dedicated to delivering exceptional customer service through effective communication

• Not complacent. Always looking to improve the quality and features of our offerings.

• A great communicator comfortable presenting to both technical and non-technical audiences

Qualifications:

• B.S. degree in Science, Technology, Engineering, or Math, or otherwise demonstrated aptitude for technology

• Strong attention to detail

• Excellent problem-solving and organizational skills

• Ability to effectively communicate technical issues, resolve problems, and meet deadlines

• Possession of effective presentation skills to present reports and findings in a clear and concise manner to all levels of the organization

• Strong verbal and written communication skills