Center 1 (19052), United States of America, McLean, VirginiaSupport Specialist

Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc.

Additional responsibilities may include :

Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution

Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests

Interact with end users via soft phone or chat modules to resolve software and hardware issues

Utilize Service Now as the ticketing tool to track and escalate tickets for end users

Assist with onboarding of new Agents by training and allow others to shadow

Perform other tasks as needed and instructed by your manager

Basic Qualifications :

High School Diploma, GED or equivalent certification

At least 1 year of remote help desk support experience

Preferred Qualifications :

Associate’s Degree in Computer Science, Information Systems, and Engineering

ITIL Certification

Mac Integration Basics Certificate or at least 1 year of Mac support experience

Windows 10 Certificate or at least 1 years of Windows OS support experience

At least 2 years of remote help desk support experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act;

and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Last updated : 2024-05-10