What we are looking for

We are seeking an Assistant Community Manager to support the Community Manager in directing the finances and operations of our multifamily and co-working property. This role encompasses a variety of tasks including accounting, bookkeeping, monthly financial reporting, and ensuring timely payments and reconciliations. Utilizing our property management software, they will accurately monitor and report on the financial health of the community, while also assisting in enhancing the residential and co-working experience. With a strong financial acumen and a commitment to exemplary customer service, our Assistant Community Manager is a cornerstone in upholding the luxurious, community-centric ethos of our community.

What you will do

1. Financial Management:

• Assist in managing the financial operations of the property including budget management, accounting, bookkeeping, and financial reporting.
• Prepare monthly close-out and financial reports to ensure accuracy and timely delivery.
• Process invoices for payment, collect rent, fees, and other payments ensuring timely and accurate recording.
• Communicates with residents and members regarding outstanding balances
• Conduct bank deposits and account reconciliations diligently.

2. Operational Support:

• Support the Community Manager in overseeing the daily operations of the residential and coworking spaces.
• Utilize property management software to meticulously record, review, track, and report on financials and operations
• Process resident move-ins and move-outs by examining lease terms, applying requisite fees according to the lease and move-out inspections, and managing deposit accounting.
• Ensure adherence to established policies and procedures, and remain updated with applicable laws and regulations governing property management.

3. Customer Service Excellence:

• Deliver exceptional customer service to our residents and coworking clients
• Address inquiries, concerns, and requests in a timely and professional manner

4. Community Engagement:

• Assist in planning, coordinating, and executing community events that enhance the living and working experience on the property.
• Foster a sense of community by creating and maintaining positive relationships with residents, coworkers, and stakeholders.

5. Administrative Assistance:

• Provide administrative support to the Community Manager as needed including scheduling, correspondence, and document preparation.
• Conduct engaging tours showcasing the premium amenities and unique features of our residential and coworking spaces

Qualifications

• Bachelor’s degree (Business Administration, Real Estate, or related field preferred)
• 2 years of experience in property management role
• Proficiency in property management software (Yardi preferred)
• Strong financial acumen and analytical skills.
• Exceptional customer service skills with the ability to maintain a high level of professionalism under pressure.
• Excellent communication and interpersonal skills.
• Organized with a strong attention to detail and the ability to multitask.
• Passion for creating memorable experiences
• Proficiency in Microsoft Office or Google Docs programs

Nice to haves

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Proficiency in CRM systems
• Proficiency in Excel or Google Sheets

Our company offers a competitive salary with a comprehensive benefits package including health, dental, vision insurance, a 401(k) planm and generous PTO. We are an equal opportunity employer and value diversity. We invite passionate and committed individuals to be a part of our dynamic and growing team.

Company Overview

At Aurum Property Management we are committed to orchestrating an unparalleled living and working experience akin to the high standards of 5-star hotels. Our team is devoted to creating an environment where residents and members feel valued and supported, while our curated events and services ensure that the lifestyle we offer is truly unparalleled. As a fast growing start up, we invite you to become a cornerstone of our team, contributing to our legacy of excellence.

Company Philosophy

At Aurum, our company philosophy is rooted in the belief that apartment living should offer more than just a place to reside—it should provide an extraordinary experience that exceeds the expectations of our customers. We are on a mission to redefine this industry by bringing the unmatched excellence of 5-star hotel hospitality to apartment living.

We are a mission-driven company and strongly believe our success lies in the commitment to our company values: Integrity, Service, Ambition, Teamwork, and Accountability. These values are the guiding principles that will define us as a company - they shape our culture, guide our behaviors, and ensure that we consistently deliver. We believe that no detail is too small when it comes to providing an unparalleled living experience, and our commitment to these values is at the heart of everything we do.