The Software Solutions Engineer has the responsibility of supporting the growth and coordinating the delivery of software and SaaS services. This position involves supporting the sales team, coordinating with customers, technical teams, and various stakeholders to ensure smooth and efficient delivery of software services and ongoing performance to committed service levels.

Responsibilities

• Schedule and prioritize Software and SaaS project delivery activities based on customer requirements and project timelines.
• Continuously improve processes to optimize efficiency and customer satisfaction.
• Build and maintain strong relationships with key customers.
• Manage and support the customer adoption of Software and SaaS services / products.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field; or equivalent experience.
• Minimum of 5 years related experience.
• Demonstrated experience in SaaS and Cloud related environments and technologies such as SaaS vendors, AWS, etc.
• Proven operational experience of incident management and resolution for customers, especially technical help desk functions.
• Demonstrated experience of customer relationship and project management principles and methodologies.

About Dynamic Ratings

Dynamic Ratings provides condition based monitoring products and services to the utility industry. Condition based monitoring is a way for utilities to improve safety for the workforce, extend the life of their assets, and create awareness of asset life and reliability.

We are passionately committed to improving the reliability, operational cost, and safety of our customers’ electrical power assets by applying innovative approaches, products, and services to solve technical and business challenges. We continually develop and improve our people, processes, products, and services, enabling our customers to achieve their goals.

At Dynamic Ratings, we value our employees. This is seen through our competitive benefits package and our community extras: luncheons, holiday parties, casual dress code and more. All team members are encouraged to engage in lifelong learning. Employees benefit from company-sponsored industry trainings and further professional development through classes, seminars, webinars, and technical certificates.

We hire individuals with the capacity to work hard and serve others. We operate as a family and value the input of all members of the team. We exhibit integrity and the desire to be active in the industries and communities in which we live and serve.