64 director client services Jobs in houston, tx
Infinity Consulting Solutions is Hiring a Client Services Technician Near Houston, TX
Key Responsibilities:
- Assist clients with client configuration and setup, ensuring compatibility with cloud-based platforms such as Google Workspace and Office 365.
- Provide high-level training to clients on how to use and navigate platforms effectively.
- Address client questions and concerns promptly and effectively, either in person, via zoom/phone, or through support tools.
- Troubleshoot technical issues related to client tools, including but not limited to Outlook for PC/Mac, Thunderbird, and Apple Mail.
- Collaborate with other team members to resolve complex technical issues and provide exceptional customer service.
- Document client interactions, issues, and resolutions accurately and thoroughly.
- Prior experience in desktop support or similar technical roles.
- Strong client engagement and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in Google Workspace and/or Office 365, including knowledge of their respective features and functionalities.
- Familiarity with client tools such as Outlook for PC/Mac, Thunderbird, and Apple Mail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Willingness to travel to client sites as needed and work flexible hours when required.
- Certification in Google Workspace or Office 365.
- Experience with migration projects or similar technical implementations.
- Familiarity with additional client tools and applications.
Location: Houston
Client Industry: Higher Education
Job Summary
Full Time
$43k-55k (estimate)
05/01/2024
05/18/2024
infinity-cs.com
New York, NY
1,000 - 3,000
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The following is the career advancement route for Client Services Technician positions, which can be used as a reference in future career path planning. As a Client Services Technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Technician. You can explore the career advancement for a Client Services Technician below and select your interested title to get hiring information.
