Since 1982, Anytime Plumbing Inc. has been focused on giving our customers the best value. We understand that calling for plumbing or HVAC service is often not anticipated, so we make sure to give our customers as little stress as possible. Most importantly, we pride ourselves on being the most employee focused plumbing & HVAC companies in town.

Anytime Plumbing Inc. is looking for a Customer Service Representative to add to our team of customer focused, team driven professionals, working the 11:00am – 8:00pm shift. . The primary role of the Customer Service Representative is to ensure that we meet client needs in a timely and professional manner. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment. Successful candidates for this role are those who have conceptual judgement and decision-making skills, are excellent organizers, are stable and poised under pressure and can adapt quickly.

Pay Range: $14 - 16 per hour

Hours – 11:0am – 8:00pm, Monday through Friday

Anytime Plumbing and HVAC offers great careers with great benefits including:

• Medical, Dental and Vision plans
• 401K with 3% company match
• Short- and Long-Term Disability plans
• Accident & Critical Illness Insurance available
• 20K Life Insurance Policy free to employees
• Paid Holidays
• Paid Time Off
• Future advancement opportunities

Along with the job-specific qualifications (below) here are the qualities we’re looking for in our candidates:

• You work hard
• You love working with a team
• You love to serve others
• You love to challenge yourself and you want to learn and be better than yesterday
• You understand the importance of serving others (your team members and our customers)

Job Duties:

• Answer inbound and make outbound customer calls in a fast-paced environment
• Empathize & understand customer’s urgent plumbing, HVAC, and electrical problems
• Manages and organizes Customer service calls based on urgency, tech skill and location
• Determine best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention
• Works closely with various departments to provide administrative tracking support
• Works cohesively with various departments to support and promote multiple business solutions
• Participate in administrative tasks, communication, and coordination with internal departments
• Additional duties as assigned

Requirements:

• Working knowledge of Service Titan software a plus
• Relevant work experience in service (repairs/maintenance) work is a plus.
• Ability to handle multi line phone system while entering data
• Must have dependable transportation and be prompt.
• Strong ability to multi-task in a fast-paced environment.
• Maintain an effective working relationship with employees, customers, and industry partners
• Highly organized and detail oriented with exceptional follow-through ability
• Highly motivated, self-starter who is flexible and has a positive attitude

Anytime Plumbing and HVAC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person