• Assists employees by answering questions and providing support in a timely manner.
• Provides issue resolution, reassigning or escalating advanced inquiries to appropriate technician or developer.
• Records data required to analyze issues and track them to final solution.
• Prepares and presents reports related to IT issues and help desk activity for department management review and action.
• Handles Tier 1 help desk escalations through internal ticketing system.
• Ensures follow up on all tickets, updates ticket status and information.
• Creates user accounts and configure hardware as part of on-boarding process.
• Troubleshoots hardware, assemble PCs (Laptops & Desktops), and replace components.
• Images, configures, and distributes client computers.
• Provides anti-virus and malware remediation.
• Responsible for setup, configure and troubleshoot print servers and local printers.
• Performs basic windows administration such as password resets and file and folder administration.
• Fully documents all troubleshooting steps and create knowledgebase articles of resolutions.
• Manages and monitors internal assets to ensure accurate inventory records.
• Provides basic internet connection troubleshooting.
• Provides basic troubleshooting of switches.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Demonstrated problem solving and troubleshooting capabilities.
• Basic understanding of existing network programs and capabilities.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Proficient in Microsoft Office Suite or related software.
• Ability to explain technical information in understandable language to nontechnical staff members.

• Associate degree in Computer Science or equivalent network experience required.
• At least three years of experience in network maintenance and support preferred.

• Able to sit/stand, type, perform computer work, and answer incoming calls for long periods of time.
• Frequent use of hands/fingers for computer entry and answering phones.
• Able to perform occasional bending, lifting, and reaching.
• Must be able to lift 15 lbs if necessary.

At Anvil, our employees are part of a company with a long-standing reputation for excellence in the engineering industry. We believe that our greatest strength is our people and their potential. Thats why we support our employees with great benefits, a strong work-life balance, training, mentorships, and hands-on experience at client sites. At Anvil, you get to be part of a larger family. We look forward to meeting you!