Customer Service Representative

Duties:

- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Accurately enter customer information and update account details in the database (FieldEdge)
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance customer experience and increase sales
- Conduct outbound calls to follow up with customers or provide updates on their inquiries
- Resolve customer issues by collaborating with other departments or escalating to a supervisor if necessary

Skills:

- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Excellent verbal and written communication skills in English and Spanish (multilingual is a plus)
- Proficient in data entry and navigating computer systems
- Ability to analyze customer information and provide accurate solutions or recommendations
- Sales-oriented mindset with experience in upselling or cross-selling products/services
- Bilingual proficiency in English and Spanish is highly desired

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

If you are a motivated individual who thrives in a fast-paced environment and enjoys providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person