Work Services Manager - Supported Employment Services: In summary, the Work Services Manager is responsible to provide knowledgeable, competent and professional technical assistance and support to the Director, other Supported Employment staff members and adult program participants with disabilities in the administration of his/her responsibilities, maintaining high policy standards of performance, service, communications, ethics and confidentiality. Listed below is a partial list of essential duties and responsibilities. This list is not all inclusive.

• Provides guidance and supervision for specified staff in the SES program. For those staff supervised and in conjunction with Director of Employment Programs, aids in development and delivery of staff performance evaluations, necessary disciplinary action and / or staff action, with final decision under the control of the Director of Employment Programs. May be assigned supervision of student interns and / or volunteers.

• Acts as a liaison with the community, representing the agency in a professional manner.

• Observes, records, evaluates, designs, implements, and monitors all appropriate paperwork including authorizations, SES billing, and other relevant paperwork related to SES. Responsible for coordinating with the finance department all appropriate billing information for SES department.

• In conjunction with Senior Job Coach is responsible for preparing analysis of work environment, requirements and specific job analysis.

• Oversees and keeps current funding referrals and funding source transfers for each person served in SES.

• Prepares required industrial standards, station layouts, observations and time studies to ensure workers with disabilities are paid a fair wage in accordance with the Fair Labor Standards Act.

• Acts as a customer service liaison to SES customers via any/all channels of communications, establishing professional rapport through personal, electronic and telephone contact, adhering at all times to excellence in customer service.

• Assures that consumer rights and confidentiality are respected.

• Develops and implements plan for fading of agency staff support from work sites for Individual Placements.

EDUCATION and/or EXPERIENCE: High School diploma or general education degree (GED), AA desired; two years related experience and/or training, plus (1) year supervisory experience OR equivalency. Sufficient experience with adults with intellectual and developmental disabilities to carry out duties required in above description; must possess valid California driver's license and have three (3) years driving experience, a good driving record, access to dependable transportation; must present and maintain proof of current automobile insurance and registration.

CRITICAL SKILLS

• Strong Organizational Skills/Strong Computer Skills
• Strong Time Management Skills
• Strong Management Skills - ability to hold subordinate staff accountable and ensure they are complying with the different contracts set up by Anthesis and closely monitor the quality assurance of each contract.
• Ability to prioritize and multi-task in an ever-changing environment.
• Ability to work independently with little or no supervision.
• Ability to quickly problem solve to ensure customer satisfaction.
• Ability to make schedule changes with staff to ensure coverage of sites is in compliance with contracts in a moment's notice
• Ability to bid on new contracts.
• Working knowledge of Sub Minimum Wage Certificate/Time Studies/Industrial Standards
• Working knowledge of logistics and ability to schedule routes for staff.
• Efficient in cost saving measures.
• Working knowledge of retail/thrift stores operation

CRITICAL ATTRIBUTES

• Honest
• Reliable
• Team player
• Dedicated
• Compassionate
• Creativity
• Friendly
• Hardworking
• Enthusiastic
• Patient
• Caring
• Problem solver
• Efficient
• Fast learner

Anthesis' Work Services Manager will help us fulfill our Mission to Support Independent and Inclusive lives to Adults with Disabilities through Employment and Community Integration by ensuring that our program participants are given access to the tools and resources they need in order to successfully integrate into their surrounding communities. If you are looking for a challenge to your current career, please do not hesitate and apply today!

SUPERVISORY RESPONSIBILITIES: Responsible for all subordinate staff including Case Managers, Senior Job Coaches and all job coaches currently employed and will supervise all future Job Coaches. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws in conjunction with the Director of Employment Programs; responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems. May be assigned supervision of clerical program participant workers, interns and/or volunteers.