Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

The Manager Business Functions facilitates, promotes and role models the philosophy and style consistent with the Children's Hospital of Chicago Medical Center leadership statement. In particular, instills within the team the values as identified in the Mission and Vision Statements. Supervises staff and oversees the daily functions and management of the business and clinic office operations. Ensures the timely and accurate performance of scheduling, pre-registration and registration, patient flow, collection and posting of payments and charges, billing coordination and follow up. Works with a multidisciplinary team that includes physicians and other non-physician caregivers and support staff to maintain an environment that is responsive to patient needs, encourages customer service, and promotes employee satisfaction. Plays a critical role as a liaison across areas and clusters. Facilitates the operation and growth of the team and its members. Actively supports the hospital's/cluster's Continuous Quality Improvement and Customer Service goals, adhering to all hospital policy and procedures, individually and as an effective team member. Works closely with Administrator on cluster-wide planning, fiscal management, managed care contracting and provider credentialing issues. Prepares and analyzes financial and statistical information to aid in decision making.

Essential Job Functions:

1. Maintains a work environment that encourages retention, development of the team, customer services and family centered care by being a team role model. Proactive in identifying potential problems and addressing them.

• Ensures that an adequate number of staff are scheduled to effectively ensure that the business operations are carried out in a timely manner.
• Develops, implements and monitors the effectiveness of the operational procedures related to business functions.
• Is responsible for organizing and facilitating staff meetings as a communication vehicle and use as problem solving sessions.

2. Leads business functions in the Department of Child and Adolescent Psychiatry.

• Manages day-to-day operation of business office. Coordinates with team to provide timely and quality service related to central business functions (i.e., scheduling, pre-registration and registration, billing, release of medical record information, collection of payments, charge and payment posting, billing coordination for both hospital and practice plan, patient related issues).
• Interviews, hires, monitors and evaluates the performance and activities of support staff not reporting to clinical programs.
• In collaboration with Administrator and other cluster team leaders, develops or revises department productivity standards for staff and works with staff to achieve and exceed goals.
• Serves as coordinator for the Hospital's EPIC Cadence Scheduling and HBOC Registration systems.
• Reviews and monitors system reports relating to business office's activities; coordinates completion of statistical or summary reports required by Administrator to evaluate business office operations. Ensures that audits of data entry are randomly conducted.

3. Actively supports organizational change initiatives and drives the CQI process.

• Utilizes a team approach to develop collaborative relationships within area of responsibility and across teams to ensure compatibility of goals and objectives.
• Actively develops and supports liaison relationships with other teams.
• Promotes the development of customer service model as defined by hospital and cluster.
• Ensures the quality service is provided to all customers (i.e., patients, families, co-workers, outside agencies).

4. Handles financial and managed care requests.

• Collaborates with the Administrator to creatively develop, implement and monitor a fiscally sound budget for capital and operational resources for specific areas.
• Develops methods to analyze and collect data to track revenue, cost analysis, productivity and patient billing and reimbursement activity.
• Approves payroll and cluster expenditures.
• Analyzes current data and makes recommendations regarding updates and revisions to fee schedules, procedural code analysis and descriptions in hospital's master charge file system.
• Educates and updates clinical and business office staff on appropriate service coding, billing and managed care issues.
• Collaborates with administrator and appropriate parties on managed care contract and negotiation activity for both practice plan and hospital.
• Coordinates and monitors provider credentialing activity for enrolling both physician practice plan and non-physician providers.
• Assists Administrator in maintaining updated carrier and provider participant information for all current and pending managed care contracts.
• Serves as liaison with Administrator, to managed care companies, the practice plan, and hospital billing entities regarding payment, denial and follow up issues related to reimbursements for services.

5. Facilitates timely communication between leadership.

• Participates in appropriate committees.
• Promotes active communication among teams, developing methods for consistent integration.
• Facilitates communication and collaboration of the multi-disciplinary teams.
• Keeps informed of changes occurring within the hospital and disseminates information accordingly.
• Collaboratively works with all Psychiatry teams to advance best business practice and customer service.

6. Serves as a resource person and role model.

• Resource person for the team, works to develop and coordinates systems within the cluster.
• Actively facilitates problem identification, avoidance and resolution.
• Serves as patient care advocate.
• Orients new staff and trainees to cluster business practices, policies and procedures.

7. Manages variance to daily operations.

• Identifies, analyzes needs and sets into immediate action, contingency leadership practices to match demands and resources in emergency situations involving patients or equipment.

8. Facilitates the team process at the team level to include training.

• Identifies the team process at the team level to include training.
• Identifies essential resources for training and education.
• Facilitates team to include the encouragement, growth, education and identification of strengths and weaknesses of each member.

9. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

10.The authority to hire, separate, promote, demote, write and administer performance evaluations.

11.Other job functions as assigned.

Knowledge, Skills and Abilities:

• Minimum of a Bachelor's degree or equivalent educational courses and leadership experience in a physician group practice or hospital environment.
• Minimum of three to five years of supervisory experience in a healthcare setting.
• Exposure in working with third party payors and social service agencies highly desirable.
• Excellent leadership skills, ability to work with teams, excellent written and verbal communication and organizational skills, analytical ability, understanding of financial budgets and reports, knowledge of hospital information system and ability to translate concepts into actions.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

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