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About the team
Join us in reshaping how Angi engages with millions of consumers each year as the Associate Director of Customer Engagement Strategy! In collaboration with our product organization, which is investing heavily to transform Angi’s digital platform, the Associate Director of Customer Engagement Strategy will drive the execution of our bottom⁃of⁃funnel strategy to help our consumers get their household projects done well with Angi Pros.
In this role, you’ll work alongside the Senior Director and VP of Homeowner Success to maximize the value of our new telephony system, develop customer segmentation strategies and drive improvements in outreach by prioritizing and tailoring communication to optimize KPIs, such as NPS and customer LTV. As part of this mandate, you will spearhead the deployment of new tools, harness data-driven insights, and enhance our playbook to guide our global team of advisors at scale.
Day-to-day, you’ll devise strategy, create frameworks, manage projects, and collaborate cross-functionally to drive measurable results in critical areas of our business. Additionally, you'll ensure strategic alignment with senior stakeholders, including our Chief Customer Experience Officer, and manage key relationships, particularly with our product team, influencing the Homeowner business product roadmap.
What you’ll do
Who you are
We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Compensation & Benefits
Full Time
Consumer Services
$130k-168k (estimate)
03/27/2024
04/02/2024
angihomeservices.com
DENVER, CO
3,000 - 7,500
2017
OISIN HANRAHAN
$1B - $3B
Consumer Services