Benefits - Fun as it should be!

• Free bowling during off duty (you & immediate family).
• 50% off food & beverage while on break time.
• 20% off food & beverage on off duty.
• Fun working environment.

Mission Statement: Bringing Memorable FUN to People’s Lives!

Job Functions: What you’ll be doing: You will be part of a team that delivers exceptional guest services every time, every visit.

• Greet every guest with a smile, eye contact, and enthusiasm. *Ideally within 10 ft.
• Accountable for meeting or exceeding overall “mystery shopper” center’s experience.
• Demonstrate mastery of the food and beverage menu; respond to questions about menu items and drink options.
• Take accurate orders and deliver items as requested to ensure guest expectations are met consistently.
• Avoid saying “no” and find a way to satisfy guest’s requests.
• Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding guest service.
• Build a relationship that makes guests want to return to Andy B’s location.
• If asked by Management, act as a peer mentor for new staff members.
• Check identification of guests to verify age requirements for the purchase of alcohol
• Remove dishes and glasses from tables and take to kitchen for cleaning
• Process payment transactions thanking guest by name
• Maintain, on an ongoing basis throughout the shift, the cleanliness of the dining, bar and billiard areas.
• Perform all applicable opening, mid-day or closing preparation, cleaning and maintenance duties according to the requirements of the shift worked
• Operate computer, cash register and credit card verification equipment
• Attend all scheduled meetings
• Perform other duties as assigned and/or directed by Company management

Job Requirements: What you’ll bring

• Must be 18 years old
• Minimum of 1-year experience in food service/hospitality is preferred.
• Ability to work collaboratively in a fast-paced work environment.
• Ability to create a memorable guest connection with our food and beverages.
• Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
• Attention to detail, strong organizational skills; ability to work under pressure amid distractions and interruptions
• Abide by company dress code policy
• Successful completion of T.I.P.S. training & testing

Job Essence: “B” the WOW Factor

• Be Friendly – thank them for visiting, ask open-ended questions, and listen to understand.
• Be Family – act with sincerity and show genuine interest.
• Be FUN – smile, show enthusiasm and excitement.
• Be the BEST – be the expert, build rapport and offer sincere solutions.
• Be in the Moment – make guests feel important.
• Be Service Heroes – create raving fans/promoters

YOUR MISSION: BRINGING MEMORABLE FUN TO PEOPLE’S LIVES!

Andy B’s Entertainment and Bowling Centers is an Equal Opportunity Employer

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