Job description

ANAX Business Technology is seeking a Technical Specialist ("Tier 3" tech) to join our dynamic group of IT staff in the fast-paced SMB segment. With ANAX there is always something new to learn and staying on the leading edge of technology is a way of life.

Day to day, our candidate will work with a wide variety of technologies and clients in industries from legal to veterinary medicine. Interested candidates will find ANAX's environment a perfect place to excel and experience a wide range of new technologies. This specific position is for the candidate that enjoys being challenged in their day to day and wants to rise above the humdrum of standard “break-fix”.

Responsibilities:

• Provide first-class customer service to a wide variety of clients
• Be the point-person for your team and assist them with unique and challenging technical problems
• Analyze, research, and resolve complex incidents and provide root cause analysis
• Help plan & execute on bespoke and exciting systems projects
• Maintain computers & servers (virtual and physical) as well as backups, infrastructure and most importantly: client relationships

Basic Requirements:

• A professional demeanor, clean appearance and a keen understanding of the term “customer service”
• Advanced problem solving and troubleshooting skills
• Exemplary written and verbal skills including the ability to communicate technical items to non-technical individuals
• A minimum of three to five years providing technical support for PCs, servers, and/or network infrastructure including experience deploying and/or maintaining the following Microsoft technologies: Windows client OS’, Windows Server OS’ (User administration or better) and Microsoft 365 (Tenant administration or better)
• A minimum of one year of experience in being responsible for severity one technical issues
• Ability to see the “big picture” and independently execute a plan
• Microsoft Certification or the ability to complete a certification within 90 days
• Reliable transportation that can get anywhere from Sunrise Mountain to the Pahrump Valley and back again

Preferred Qualifications:

• Any IT certification including (but not limited to) CompTia A /Network (or higher) or MCP (or higher)
• Experience with the Apple ecosystem – iPhone to iPad to iMac
• Experience implementing and maintaining business-grade backup solutions
• Experience with VMware vSphere products
• iSCSI and/or Fiber-channel SAN experience
• Experience implementing and managing SIP-based phone systems
• Experience with account management and client relations
• Experience working with technology in the legal vertical
• Experience in a customer service-oriented position

Compensation Package:

Base annual salary range starting at $65,000 plus…

• Monthly bonuses of up to $1,200
• Monthly vehicle allowance
• 401K match
• Competitive health, vacation and sick time benefits
• Reimbursement for approved technical certifications

Our Hiring Process:

During your journey to join our team you can expect the following few steps from resume to orientation:

• Step 1: Candidates apply with a resume on the job board.
• Step 2: The candidates who rise to the top of the pack will be invited to participate in an online video interview.
• Step 3: Qualified candidates will be invited to take an online assessment and given a case study to complete within 3 days.
• Step 4: The top candidates will be contacted to join us for an in-person interview with key managers.
• Step 5: Orientation and on-boarding.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Monthly bonus

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• On call
• Weekdays

License/Certification:

• Nevada state driver's license (Required)

Ability to Relocate:

• Las Vegas, NV 89147: Relocate before starting work (Required)

Work Location: Hybrid remote in Las Vegas, NV 89147