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Helpdesk Manager / Lead -- West Palm Beach, FL -- Fulltime Position
$98k-125k (estimate)
Full Time | IT Outsourcing & Consulting 1 Month Ago
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Amtex Enterprises is Hiring a Helpdesk Manager / Lead -- West Palm Beach, FL -- Fulltime Position Near Beach, FL

Job Details

Location: West Palm Beach, FL (only work 35 hours per week 8-5pm Mon-Thur and Friday 8-3 )
Salary: $60-80K
Interview process: 1st round with Team and 2 Final round.
Qualifications and Success Factors
HDI or ITIL certification is preferred.
Experience with IT Service Management systems is a must.
Experience with Microsoft Dynamics CRM is preferred.
Excellent written and communication skills.
Experience creating support documentation.
Train and develop talent.
2-3 years of service management and technical support experience in a helpdesk environment is preferred.
Bachelor s degree in computer science or information technology management is preferred.
Prior knowledge of form design, building and maintaining dashboards, and reporting tools is required.
Experience with Office365 environment is preferred.
Demonstrated proficiency working in Microsoft network environments.
Excellent Windows-based PC troubleshooting skills are required.
Excellent customer service skills and ability to communicate effectively with people at various levels of technical knowledge.
Attention to detail with an organized and systematic approach to work, documenting work in approved organizational systems, and the ability to analyze data for support improvement is a must.
Flexible and able to deal with change and a busy workload.
Able to prioritize workload and work with minimal supervision.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$98k-125k (estimate)

POST DATE

03/28/2024

EXPIRATION DATE

03/29/2024

WEBSITE

amtexenterprises.com

HEADQUARTERS

SANTA CLARA, CA

SIZE

25 - 50

FOUNDED

1997

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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About Amtex Enterprises

We Have Placed The Right Talents Across Cutting-Edge IT Technologies Spanning a Broad Spectrum of Industries. Our SMEs have been placing IT consultants spanning plain vanilla to cutting-edge Information technologies across motley of horizontal and vertical domains and industries. We provide end-to end IT talent management solutions on contractual, permanent and direct hire basis to corporations. The upshot of our extended stint in the IT space has been our guiding light in offering value added IT services. We understand quite well the importance of human capital as the living assets of an orga...nization in establishing the core competence of any business. We have, over the period of time, honed our operational policies, standards, guidelines, procedures, processes and best practices aligned to the mission of providing the right talents to the IT needs of organizations. With its global delivery model and channel partners, Amtex has been a catalyst in providing the right talent in the design, development, implementation, testing, maintenance and support of various technologies spanning a wide network of industries and domains. Life Science Consulting Our association with [Bio]Pharmaceutical and Biotechnology organizations for over a decade to providing Clinical Research professionals including Clinical Trial phases I-IV has helped us to collaborate with the best Life Sciences talents cutting across any therapeutic space of Clinical Operations, data-driven analytics, SAS Programming, Statistics, Regulatory Affairs, Medical Writing, Quality Assurance, Drug Safety and Pharmacovigilance. More
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