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The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Customer Success Manager, Emerging Enterprise for our westregion you are responsible for making sure that our emerging enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Emerging Enterprise accounts in North America you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy.
You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.
As a Customer Success Manager, Emerging Enterprise for our westregion, you are responsible for executing programs that will help our customers arrive at successful solution adoption and long-term value realization. You will oversee a portfolio of Emerging Enterprise accounts in North America, primarily comprised of innovative digital-first brands interested in leveraging Amplitude to orchestrate better product experiences. You will partner with your customers to understand their business challenges and develop a success strategy that will pave the way to improved customer outcomes.
You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.
You'll be a great addition to the team if you have:
Who We Are
The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and wellbeing of our Ampliteers.
Some of our benefit programs include:
The Product: Amplitude is the world's #1 product intelligence platform– we empower teams to use customer data to build great product experiences for growth. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive.
Other fun facts about Amplitude:
Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
This role is eligible for equity, benefits and other forms of compensation. Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $120,000 - $180,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $108,000 - $162,000 total target cash (inclusive of bonus or commission) |
#LI-GF1
Full Time
Durable Manufacturing
$103k-131k (estimate)
02/17/2024
04/09/2024
amplitude.com
SAN FRANCISCO, CA
200 - 500
2012
Private
STEVE JURVETSON
$50M - $200M
Durable Manufacturing
Amplitude is a California-based digital optimization platform that offers behavioral segmentation, customer intelligence, data analytics and related solutions for enterprises.