22 Patient Care Advocate Jobs in MINNEAPOLIS, MN
Amplifon is Hiring a Patient Care Advocate Near MINNEAPOLIS, MN
Who We Are:
Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and the parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.
Fast forward to today; we are now the global leader in the hearing retail market. And because of that, we would love for people with diverse backgrounds to join our Amplifon Hearing Health Care (AHHC) team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion. We provide a space for growth and success, and our people love it.
What You’ll Be Doing:
As a Patient Care Advocate, you will be responsible for:
- Handle inbound and outbound calls to educate members regarding Amplifon Hearing Health Care (AHHC) program features such as insurance benefits
- Review and verify health plan benefit for insurance eligibility and insurance information
- Demonstrate and maintain a thorough and complete working knowledge of appropriate Amplifon information management systems and telephone systems
- Schedule initial exam appointments for customers and provide follow ups on after care appointments – ensure accurate documentation are maintained within our information management system
- Respond to inquiries through various channels (Webchat, Emails, Text Messages, etc.) in a promptly manner
Qualifications:
- High school diploma or GED.
- Experience with Virtual Desktop Infrastructure (VDI) to follow a multi-step authentication process
- Excellent interpersonal skills that allow effective working relationships with a wide range of patients, colleagues, and vendors
- Strong verbal and written communication skills
- Understanding of the hearing healthcare industry is desirable
- Excellent technical savvy ability, a good knowledge and understanding of modern technology, especially computers and experience using modern technology for the purpose of enhancing productivity and efficiency
- Strong problem solving and organizational skills
- Previous customer service experience
What We Offer:
- Excellent Compensation & Benefits
- 401(k) Matching
- Three weeks of accrued PTO, eight paid holidays, two floating holidays, and one paid volunteer day
- Comprehensive Health Insurance (Medical, Dental, and Vision)
- International business exposure
Diversity, Equity, and Inclusion:
Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling, as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skillsets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
Job Summary
Full Time
Retail
$43k-58k (estimate)
04/23/2024
06/22/2024
amplifon.com
BRISTOL, TN
3,000 - 7,500
1950
JOHN C SNYDER
<$5M
Retail
Related Companies
About Amplifon
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 28 countries and a team of 17,000 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for ...colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, BeLux, Canada, Chile, China, Columbia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, The Netherlands, UK & Ireland, United States. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
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The job skills required for Patient Care Advocate include Customer Service, Health Care, Patient Care, Written Communication, Problem Solving, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Care Advocate positions, which can be used as a reference in future career path planning. As a Patient Care Advocate, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Advocate. You can explore the career advancement for a Patient Care Advocate below and select your interested title to get hiring information.
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