Job description

SCHS is a 90-100 employee, full-service, non-profit healthcare clinic serving the needs of the South Minneapolis community. Come make a difference in the lives of people every day while helping us achieve our mission: To improve the health of our patients and communities by delivering exceptional care, removing barriers, and promoting healthy lifestyles.

ROLE: This individual ensures efficient patient flow and excellent customer service; provides clients with needed information regarding appointments and eyeglass services and ensures prompt collection of fees at the time of service.
PRIMARY JOB DUTIES:

• Schedule and confirm appointments. Schedule clinic visits by procedure according to the established schedule for each provider
• Accurately register each patient in the EMR, using a thorough interview technique.
• Assure all patients demographic and insurance information is current and complete for billing.
• At least 24 hours prior to patient appointment, ensure pre-visit process is followed.
• Verify insurance information prior to visit and upon registration/check-in; identify opportunities when a patient may benefit from meeting with enabling services (Patient Advocate); must also assure charge sheet information is complete before turning over to billing clerk.
• Greet patients and update registration information at time of visit; assist new patients when necessary in completing registration forms.
• Obtain patient consent for treatment. Ensure all compliance requirements are met. Assist patient with EMR access when applicable.
• Answer the telephone during clinic hours, provide information and/or take messages as appropriate.
• Obtain patient signature on any ABN’s as needed for product/ services not covered by insurance.
• Perform cash collections at time of service, consistent with financial counseling procedures, SCHS’s credit and collection policy and any other financial directives. Utilize software for payment and receipt. Handle money competently and securely.
• Assist in starting sliding fee applications.
• Assist patients with billing questions to the best of your knowledge and direct any additional questions to the billing department.
• Complete assigned daily duties in a timely manner.
• Assist with other duties and responsibilities as assigned.
• Record patient interactions into EMR.
• Ensure that the front office, optical and waiting areas are kept clean and orderly.
• Assist with faxes and phone calls as requested by providers.
• Maintain full understanding and follow SCHS and applicable HIPAA regulations.
• Maintain constant awareness of patient confidentiality in all scenarios. Uphold and conform to all regulations without exception.
• Serve and participate as requested in staff meetings, continuous quality improvement, and other process development opportunities within the organization.

ASSIST AS NEEDED:

• Assist patients in choice of well-fitting frames and appropriate lenses.
• Stay up to date on insurance eyeglass coverage and be able to communicate these policies to the patients.
• Take measurements for lenses. Adjust and/or repair frames and lenses.
• Order glasses and contact lenses and communicate with optical labs regarding orders as needed.
• Collect payment for glasses and contacts according to SCHS policy.
• Check in glasses and contacts to assure accuracy and inform patients when glasses or contacts arrive.
• Dispense glasses, including adjustments and education on use, care and policies.
• Maintain eyeglass frame inventory.
• Enter eyeglass orders and charges into the EMR.
• Back-up interpreting as needed and able.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Confidence, professional judgment, and grace under pressure.
• Works well both independently and as part of a team.
• Exceptional customer service and communication skills.
• Flexibility--nimble in response to an evolving workload.
• Ability to exhibit good rapport with clients of varying ethnic backgrounds and socio-economic status.
• Ability to work in a fast-paced environment and manage multiple tasks without feeling overwhelmed.
• Excellent time management and organizational skills.
• Attention to detail.
• Commitment to the SCHS mission and staff values.

MINIMUM QUALIFICATIONS:

• Good computer skills.

PREFERRED QUALIFICATIONS:

• Experience in scheduling clinical appointments.
• Epic software experience.
• Bilingual (English/Spanish) preferred.

Schedule:

• Monday to Friday; occasional Saturdays

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person