Job Description Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story! Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don’t just offer jobs; we pave the way for incredible careers. Why AMN Healthcare? Because You Deserve the Best: Forbes Recognition: We don’t just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes’ prestigious lists not once, but twice! We’re among the “Best Large Employers for Women,” a testament to our commitment to excellence. SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the “Rapidly Advancing Staffing Firms,” we have no plans to decelerate in the future. Incredible Futures: Join a team that doesn’t just talk about building the future; we’re shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time. Job Summary The Associate Customer Account Manager I, nurtures and sustains effective client relationships by resolving process and service issues. The role resolves Healthcare Professionals’ (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. You'll maintains industry-recognized benchmarks for Supplier Security Privacy & Assurance (SSPA) for resolution time. Job Responsibilities Overnight Shift Welcomes new facility clients to establish point-of-contact and facilitate the onboarding process to educate on AMN Business Services processes (i.e. billing, payroll, customer support, etc.). Answers incoming calls and emails from facility client contacts regarding billing/time processing questions, with the goal of providing first-call resolution. Delivers AMN Services to clients and internal customers to negotiate or discuss complex issues. Utilizes multiple internal systems such as PeopleSoft, Great Plains, COVEO, StafPak, JDEdwards and Connect (Customer Relationship Management system) to research and resolve pay/bill inquiries. Diffuses dissatisfied customers in response to verbal and written communications to address complex issues and maintain customer loyalty. Logs and tracks each customer case in Connect (Customer Relationship Management system) to maintain historical records of all customer interactions. Identifies process improvement opportunities based on client feedback or AMN company goals to increase revenue capture and/or client satisfaction levels. Conducts daily communications with facility clients to obtain confirmation of hours worked to help expedite payroll and billing processes, including verbal timecards. Calculate and process manual payments due to missing hours or pay discrepancies Sensitive Compartmented Information (SCI). Key Skills Problem-solving Effective Communication Skills Qualifications Education / Years of Experience High School Diploma/GED plus 0-2 years of work experience Additional Experience Experience in a fast-paced, external facing Customer Support department Experience in a Customer Account Management role Work Environment / Physical Requirements Work is performed in an office/home office environment. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer. Pay Rate $17.25 - $20.50 Hourly Final pay rate is dependent on experience, training, education, and location. Thanks for taking a look at open jobs on our AMN Career Site. If you see a job you’re interested in, apply and a Talent Consultant will contact you if you're selected for next steps. Don’t see an exact job match but interested in working at AMN Healthcare? Use the “Introduce Yourself” feature and drop off your contact information. Our Talent Consultants will review and reach out to you if an opportunity aligns with your experience. Follow us on our social sites for the latest news, and check out AMN Careers to learn about the benefits of working with our great team! Our Core Values Respect • Trust • Passion • Customer Focus • Continuous Improvement • Innovation AMN’s Commitment to Diversity, Equality and Inclusion: At AMN , our diversity, equality, and inclusion philosophy is grounded in the belief that we should respect all voices, seek diverse perspectives, and succeed when we act together as a positive force for all of humanity. We have the opportunity to influence each other, our industry, and our communities by fostering a diverse team with a passion for social justice and equity. We are committed actively engaging in building an organization and society where equality is the norm, equity is achieved, and inclusion is universal so that we may all thrive. Learn more about our company’s vision and mission at our website. Our Corporate Social Responsibility