29 Customer service specialist Jobs in Laurel, MD
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Amero Foods Mfg Corp is Hiring a Customer service specialist Near Laurel, MD
Are you passionate about baking? Do you love solving customer's issues? We are looking for a Customer Service Representative who would be responsible for ensuring the highest levels of customer service as well as customer communications.
A successful candidate would establish open lines of communication with all departments to promote exceptional levels of customer satisfaction, update customers every step of the way, and get to know customers on a deeper level to ensure they are well taken care of.
More specific duties would include :
- Enter sales orders into ERP system (Microsoft Dynamics NAV) and send confirmations to customers
- Update customers as orders are being prepared
- Answer and place phone calls to customers in order to ensure high levels of customer satisfaction and assisting in sales
- Following up with customers after first interaction, sample requests, and first orders as directed by the Sales Manager
- Develop new opportunities as they arise until they are converted to field sales. Assist in qualifying new leads generated by the Marketing department.
- Provide customers with current and relevant information pertaining to such topics as available services, supply, current prices and new materials.
- Responsible for maintaining / updating account information including but not limited to forecasts and opportunities in CRM software (SalesForce)
- Perform other duties as assigned.
- Follow all company safety policies / rules in performing job duties.
Skills and Abilities
- Excellent verbal and written communication skills and organizational skills
- Problem solver!
- Self-reflective
- Customer service oriented
- Advanced working knowledge of Microsoft Word, Excel
- Ability to quickly learn new software
- Ability to handle numerous assignments simultaneously
Education and / or experience :
- Knowledge with using SalesForce and Microsoft Dynamics NAV (or similar)
- 2-5 years of customer service experience or inside sales
- Passionate about baking is a plus
- Experience in Wholesale is a plus
Communication method(s) used :
- Phone
- In person Work environment :
- Front desk
- Front desk
Last updated : 2024-04-26
Job Summary
Full Time
$56k-69k (estimate)
04/28/2024
05/09/2024
pastryonline.com
Laurel, MD
25 - 50
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The job skills required for Customer service specialist include Customer Service, Written Communication, Organizational Skills, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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