4 Customer Service Project Manager/Business Analyst Jobs in Laurel, MD
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Johns Hopkins University Applied Physics Laboratory
Laurel, MD | Full Time
$67k-100k (estimate)
3 Days Ago
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Johns Hopkins University Applied Physics Laboratory
Laurel, MD | Full Time
$67k-100k (estimate)
3 Days Ago
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Johns Hopkins University Applied Physics Laboratory
Laurel, MD | Full Time
$67k-100k (estimate)
3 Days Ago
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Customer Service Project Manager/Business Analyst
$78k-101k (estimate)
Full Time | Utilities
3 Months Ago
WSSC Water is Hiring a Customer Service Project Manager/Business Analyst Near Laurel, MD
The Customer Service Project Manager/Business Analyst reviews internal processes, procedures, policies, and knowledge bases and performs a detailed analysis of as-is, process/procedural gaps, and proposed requirements to enhance service delivery.
Essential Functions
- Develops, monitors and manages project plans, deliverables and ensure timely completion of customer service technology projects
- Performs project requirements business operations analysis to include resource feasibility and ensure that solution(s) meet business needs and completion timelines
- Assures data quality and integrity for customer service related processes and systems
- Documents and effectively communicates findings, insights, plans, results and/or recommendations to the appropriate alliance
- Updates, implements and maintains business processes and procedures
- Leads ongoing cross functional business process reviews and develops optimization strategies
- Evaluates customer service department business processes, gathers information, uncovers areas for improvement, analyzes root causes of business issues, anticipates requirements, and develops corrective actions recommendations
- Ensures integrity and consistency in business workflows
- Conducts meetings and presentations to share ideas, report findings, and statuses
- Serves as business subject matter expert (SME) for system implementations/enhancements projects
- Produces annual and ad hoc written and statistical reports
Other Functions
- Reconciles data derived from various sources
- Leads ad hoc projects
- Manages records retention for compliance and reduction of paper records
- Assists with development and facilitation of training
- May manage interns
- Performs other related duties as required
Work Environment And Physical Demands
Work is performed in a standard office environment.
Required Knowledge, Skills, And Abilities
- Functional knowledge of project management concepts
- Knowledge of business process design, workflows, data analysis and business performance measurements
- Exceptional analytical and conceptual skills, translating complex/difficult concepts using simple terms/examples
- High initiative, requiring minimal direct supervision
- Able to multi-task, prioritize work and operate under tight deadlines
- Ability to communicate effectively and diplomatically with multiple, diverse individuals/groups (verbally and in writing)
- Able to create and verbally deliver professional reports and presentations appropriate for a wide variety of audiences
- Capable of leading, engaging and working with staff and other partners on process improvement and creative problem solving
- Ability to exercise appropriate judgment regarding the use and release of information
- Ability to influence stakeholders and work closely with them to determine best solutions
- Advanced proficiency in MS Excel, Word, PowerPoint and database applications
Minimum Education, Experience Requirements
- Bachelor’s degree
- 4 years’ business analysis, project management or related experience
OR
- High school diploma or equivalent
- 8 years’ experience in a business analyst, project coordinator/administrator, or related role
Job Summary
JOB TYPE
Full Time
INDUSTRY
Utilities
SALARY
$78k-101k (estimate)
POST DATE
01/21/2024
EXPIRATION DATE
05/14/2024
WEBSITE
wsscwater.com
HEADQUARTERS
LAUREL, MD
SIZE
1,000 - 3,000
FOUNDED
1918
TYPE
Private
CEO
KEVIN SELOCK
REVENUE
$500M - $1B
INDUSTRY
Utilities
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About WSSC Water
Washington Suburban provides drinking water and wastewater treatment.
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