As a Help Desk Support Technician, you will provide support to end users with computer, application, system, device, access, and hardware issues. A successful candidate will be able to identify, research and resolve technical problems, complete equipment installations, configurations, and upgrades as well as work on problem identification and resolution of hardware, software, and security issues.

Responsibilities:

• Respond to IT ticket requests for technical support in a timely manner
• Onboarding and setting up new hire equipment
• Document, track, and monitor problems using applicable systems and tools
• Coordinate with other teams or departments to resolve user problems as necessary
• Provide administration support for Windows 10
• Assist with technology product evaluations and recommendations (hardware & software); including compatibility and performance analysis.
• Work independently
• Provide outstanding customer service to end users
• May be required to lift up to 50lbs

Requirements:

• 2-4 years of experience in desktop support
• Outstanding customer service skills
• CompTIA A Certification is a plus
• Experience working with Google for business and Windows machines (Experience with Windows 10 preferred)
• Able to learn quickly while being highly trainable/coachable
• Adaptability and flexibility
• Exceptional written and verbal communication skills
• Ability to prioritize and manage time well in a fast-paced, dynamic environment
• Stellar work ethic and drive for success

Education:

• High School Diploma or equivalent required
• Bachelor’s degree preferred

Salary: $27 to $30 per hour

Company Benefits:

• Future Career Path opportunities
• Medical, Dental, and Vision
• Pet Insurance
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k)/match
• Disability Insurance
• Referral Program

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.