Customer Service Representative

American Leak Detection of Southwest Florida

Port Charlotte, Florida

A little bit about our Company and team

Founded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, property/apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.

Base Pay

• Commensurate with Experience

Job Type

Full-time/Year Round

What We Offer:

• Hourly pay
• Overtime Pay (as applicable)
• Paid Vacation
• Paid holidays
• 401K

Desired Qualifications

• Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customers
• Ability to deliver excellent customer service
• Exceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitude
• Self-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directed
• Neat appearance, and a high standard of professionalism and character.
• Bilingual - English & Spanish
• Experience with QuickBooks (invoicing and payables)
• Experience with Service Titan
• Experience with social media 
• Time-management and organizational skills
• Must be able to pass criminal background check and drug screen.

In the job you’ll be asked to:

• Answer service calls and accurately record information from customers into electronic database
• Provide professional and courteous services to all customers
• Assist in marketing projects while updating daily schedules and calendars
• Set schedule for leak detections, service calls and repairs
• Prepare work order and distribute to technician
• Dispatch service orders and relay messages via phone, email, text messages or other communication devices
• Assist with collections and coordinate with collection agency
• Handle customer questions and complaints; when the issue is beyond the representatives’ knowledge, forwards to the assigned specialist or other appropriate staff
• Contact customers to assess customer satisfaction
• Prepare and file invoices and documents, and compose correspondence as requested
• Assist in familiarizing newly onboarded Customer Service Representatives in office protocols & procedures
• Ability to answer a high volume of calls and/or emails daily

Education & Experience

• High School or equivalent
• Prior customer service experience is a plus but not required
• Veterans from all branches are highly desired & encouraged to apply

Reach out today and let us know you’re interested in learning more! Visit the Careers section of our website American Leak Detection @ https://www.americanleakdetection.com