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WHO IS AMERICAN INTERNATIONAL FOODS
We are a team of passionate achievers that pride ourselves in solving critical needs and providing tremendous value to our customer base. Our mission statement is to “Perpetually create an unsurpassed value in the ingredient distribution business.” Headquartered in West Michigan, we leverage our deep relationships with food ingredient producers around the world to provide the highest quality materials to food and beverage manufacturers in pursuit of our vision to create a global company that shapes the future of human nutrition and food accessibility.
Food is a powerful medium. It’s daily, it’s family, it’s cultural, it’s passionate, it’s ever evolving, it’s our connection to earth, and it’s a connection to spirit and a higher power. In the presence of food we have birthdays, first dates, weddings, family discussions, celebrations, we conduct business lunches, and we go out to share beverages with friends. There is not a more impactful and connected industry than this.
Job Summary:
Primary responsibilities of this full-time role will interact with assigned customers by managing customer orders, addressing customer inquiries, and handling all customer concerns. This position is responsible for negotiating and booking freight with our network of carriers, as well as resolving all freight issues. This position is also crucial in managing inventory and maintaining various company reports. You will communicate and coordinate daily with internal departments such as Sales, Purchasing, and Accounting.
Job Responsibilities:
1. Interact with customers by managing customer orders, order processing, addressing customer inquiries, and handling all customer concerns.
2. Resolve customer complaints or answer customers' questions regarding policies and procedures; escalating complaints or disputes
3. Compile data for and data entering information into spreadsheets for reports pertaining to activities such as logistics, freight carriers, and order fulfillment
4. Developing and achieving performance goals and objectives to achieve customer promise expectations.
5. Support sales professionals and maintain every aspect of customer accounts and fulfillment.
6. Coordinate special product requests and assist Purchasing Department with vendor processes.
7. Through coordination with carriers, monitor the flow of freight or inventory, using Web-based logistics information systems to track vehicles or containers.
8. Identifying and eliminating root cause barriers to accuracy, productivity, and quality.
9. Effectively build productive working relationships with peers, leadership, and other departments.
10. Negotiate and booking freight with our network of carriers, as well as resolving freight issues (in collaboration with Imports and Purchasing Departments).
11. Daily communication and coordination with internal departments such as Sales, Purchasing, Imports, and Accounting.
12. Maintain an appropriate sense of urgency around resolving customer orders, logistics and concerns.
13. Following department SOP’s and use other important internal/external forms and documents; potential recommendations for SOP updates and cross-training with peers.
14. Other duties as required by the business.
Job Requirements:
**Full-time, 8am-5pm, Monday-Friday! Training Provided, 401(K) with Match, PTO, Health/Dental! Team Environment, NOT a call-center and Great Company Culture!
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
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Work Location: In person
Full Time
$30k-37k (estimate)
05/13/2023
05/29/2024
americaninternationalfoods.com
Ada, MI
50 - 100
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Planning, Futures, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.