The Community Manager is responsible for the day-to-day community management tasks and common area maintenance of assigned developments / amenities. Ensures the physical well-being and curb appeal of assigned communities and amenity centers along with managing customer satisfaction and retention. Collaborates and interfaces with departmental services lines e.g., Development, Marketing, Leasing, Property Management, and Recurring Service teams to achieve organizational goals and objectives. Directs the community amenities and common space maintenance work and oversees external contractors to ensure that the work is completed to AH4R standards and established timelines. Familiar with relevant policies and regulations issued by government agencies to remain in compliance. Evaluates, mitigates, and resolves customer complaints and emergency requests with high-level customer service. Assists senior management with the development of the departmental budget, monthly reporting, and staffing needs as assigned. Works under minimal supervision. Explains facts, policies, and practices related to the job area. May direct the work of other lower-level staff and/or manage processes and programs.

Responsibilities:

• Oversees and manages the daily operations of the amenity centers and common areas. Assigns and monitors all access for residents, staff, vendors, and guests. Educates and advises residents to use the facilities as intended and comply with posted community rules & regulations. Sets appointments and maintains property appearance, accurately tracks, reports, and follows through with residents, leads and vendors. Identifies deficiencies and provides recommendations and action plans to improve the community's overall facilities. Participates in the development of standard operating procedures and maintains existing procedures. Reviews processes to ensure compliance with local statutes.
• Acts as manager on duty for the Amenity Center and is the first line of primary contact between residents, vendors, guests, property managers, company executives, field staff, and accounting personnel. Oversees and leads routine inspections of communities with janitorial, landscape, and any other service providers. Ensures that all common area and amenity maintenance requests are handled timely and notifies residents on progress and/or delays.
• Drives positive interactions with current residents and prospective applicants. Enforces community and amenities rules and regulations, monitors activities, evaluates, mitigates, and resolves customer complaints and emergency requests with high-level customer service. Plans and executes community events and adheres to departmental budget. Creates a sense of belonging for residents that will translate into higher renewal rates.
• Conducts routine onsite inspections of the communities, common areas, and amenities to ensure the highest standards are maintained e.g., evaluates curb appeal, landscaping, interior inspection, testing all major systems and appliances. Ensures the property is clean and in rent-ready condition. Identifies, documents lease and HOA violations; provides recommendations for corrective action to property management and/or senior management.
• Oversees and maintains all on-site marketing tasks of assigned communities and ensures homes are adequately marketed e.g., signage, lockboxes, internal /external website listings to help drive positive online reviews.

Requirements:

• Minimum High school diploma / GED required.
• Minimum 3 years of experience in Property Leasing, Property Management, HOA Management, Hospitality, Residential Construction and/or related, preferred. 
• Community Association Manager License. Minimum requirement for those states that require e.g., Florida, Georgia, Nevada, etc. to remain in compliance.
• Valid driver's license required.
• Intermediate experience of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) and Microsoft Dynamics CRM preferred.
• Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer screen and extensive reading.
• Requires operating a motor vehicle.
• Occasionally requires lifting and carrying.

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*Applications will be accepted for a period of not less than 48 hours from the posting date