About us

Jonnee Bauer Agent, American Family Insurance. We believe there's more to insurance than a policy. It's about building relationships with our customers and within our community. Relationships you can COUNT ON and TRUST. At Team JBA, we embrace the extra effort, care, and attention. THAT is what makes the difference, and THIS is where you'll find it. Our reviews speak for themselves, so come experience why we are rated in the top 100!

Our work environment includes:

• Modern office setting
• Paid Training
• Paid Time off
• Growth opportunities
• Flexible working hours
• Casual work attire
• On-the-job training

Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service. Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about our products and services to customers - Assist customers with order placement, changes, and cancellations - Resolve customer complaints or issues by investigating the root cause and finding appropriate solutions - Maintain customer records by updating account information - Collaborate with other departments to ensure customer satisfaction - Upsell additional products or services to customers when appropriate - Follow up with customers to ensure their concerns have been addressed Qualifications: - Previous experience in customer service or a related field is preferred - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize tasks effectively - Proficient computer skills, including knowledge of CRM software and Microsoft Office Suite - Bilingual proficiency in English and Spanish is a plus - Knowledge of HIPAA regulations is desirable If you are a self-motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Customer Service Representative and contribute to our mission of delivering outstanding service to our valued customers.

Job Type: Full-time

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Why here, why now? Why choose insurance as a career?

License/Certification:

• Property & Casualty License (Required)

Ability to Relocate:

• Wausau, WI 54401: Relocate before starting work (Required)

Work Location: In person