Job Description

This position requires a property and casualty license. We have an ambitious goal: to be the most trusted and valued customer-driven insurance company. Our people are at the heart of this goal. They deliver the spirit and essence of the American Family customer experience to countless people every day by exceeding customer service standards. We are looking for a SUPERSTAR with the passion and drive to provide exceptional, industry-leading customer service. Note that the position is listed as insurance sales because you do need your license, however this is NOT a sales/solicitor position, it is an office manager position that will quote current client addons, swap outs, additional lines and new business as needed. Our agency is growing, and we are looking for a dynamic person to grow with us! Is this you?

Monday - Friday 9:00 - 5:00

Apply today by submitting your resume and completing the assessment.

Benefits

Responsibilities

• Foster strong trusting relationships with our customers to maintain a high level of client satisfaction, retention and product loyalty.
• Process policy changes adding additional lines and service requests.
• Follow up with customers to assure satisfaction, respond to account questions and queries, solicit further sales, and solve or refer problems.
• Quotes and presents new business as needed.
• Oversees the agency and leads the agency team ensuring smooth and efficient operations and achievement of agency customer service goals.

Requirements

• A Property and Casualty Insurance License is required for this position/Life license preferred but we will assist in obtaining this for the right candidate.
• Be a dependable, responsible leader that is able to work independently.
• Display leadership competencies, including ability to delegate, engage, and inspire others.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills
• Possess a genuine willingness to learn, be intuitive and resourceful and be coach able.
• Be a great self-starter with a sense of urgency.
• Professional friendly phone etiquette.
• Follow through and exceed current and prospective client expectations.
• Excellent Spelling, typing and Grammar skills.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.
• Ability to tactfully handle stressful and difficult situations.
• Commitment to excellence, willingness to work hard, and willingness to go the extra mile.