Summary
As the face of American Family Care, the PRC has the initial interaction with the patients when they present at the clinic. The Patient Relations Coordinator provides patients with a positive personal experience while accurately checking them in and out, verifying insurance, collecting payments, and maintaining patient records and accounts. This role is vital in maintaining efficient patient flow and patient satisfaction. American Family Care’s top priority is providing the best healthcare possible to our patients in a kind and caring environment. This starts at the front desk as the initial patient encounter and ends with the discharge of the patient at the end of their visit.
Essential Duties and Responsibilities
· Greet patients with a smile and a welcoming initial encounter
· Respond promptly to patient needs in a calm and empathetic manner, provide excellent customer service
· Answer phone calls and patient questions in a friendly and helpful tone
· Provide patients with initial paperwork and obtain copies of insurance and identification cards.
· Prepare the clinic for opening each day by ensuring the facility is ready for patients, opening all systems applications, and preparing new patient registration packets and required documents
· Register patients, update patient records, and verify insurance accurately and timely
· Follow company procedures related to workers’ compensation and occupational medicine patients
· Determine, collect and process patient payments and address collection and billing issues
· Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
· Assist patients with follow-up appointments, and fulfill medical documentation requests
· Balance daily patient charges (cash, check, credit cards) against system reports
· Complete closing procedures by preparing closing documentation and submitting required reports
· Prepare, sign, and drop the deposit in the safe on a nightly basis
· Complete cash control procedures and secure financial assets
· Maintain complete and accurate documentation.
· Maintain office supplies
· Observe safety and security procedures; promote a safe and pleasant work environment
· Report potentially unsafe conditions to management
· Regular attendance to ensure efficient clinic operations
· Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred but not required. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Excellent customer service skills. Well-groomed appearance. Clear and articulate phone voice. .
Physical Demands/Work Environment
Office environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. Moderate noise level.
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