111 Application Support Manager Jobs in Birmingham, AL
SORT BY
A
American Family Care Corporate Office
Birmingham, AL | Full Time
$130k-158k (estimate)
11 Months Ago
3
V
A
P
A
R
P
T
H
B
R
P
T
A
T
G
G
P
S
P
I
U
M
B
P
P
Application Support Manager
$130k-158k (estimate)
Full Time
11 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
American Family Care Corporate Office is Hiring an Application Support Manager Near Birmingham, AL
Summary
Under the general direction of the Chief Information Officer, the Manager of Applications and Support provides the leadership, vision, and guidance for the Application Services and Helpdesk support team. The successful candidate will be a dynamic leader, excellent communicator, have demonstrable expertise in project management, and above all, be customer and team-focused. This position manages the day-to-day operations of the Information Services Helpdesk and Application Support team, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. It is responsible for planning, implementing, and managing applications, including overall design, development, maintenance, and support of enterprise applications.
Essential Duties and Responsibilities
· Implement enterprise application projects, directing requirements definition, development, validation, and ongoing maintenance activities. Planning, developing, supervising, and implementing IT projects utilizing the established project management tools and techniques;
· Interfaces with key business stakeholders to identify deficiencies or recommend new software solutions to improve our ability to provide world-class patient care.
· Creates and deploys feedback mechanisms for end-users. Analyzes results, make recommendations for support process improvement and implement changes for all enterprise applications.
· Manage projects involving the implementation and upgrade of enterprise applications.
· Prioritizes, schedules, and administers all instances where enhancements and defect resolution are required.
· Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made and actions taken to final resolution.
· Evaluates documented resolutions and analyze trends for ways to prevent repeated future problems.
· Develop and lead Process Improvement initiatives by participating in user group meetings to identify areas where Application Services can assist in problem-solving or recommend solutions.
· Work with application software end-users to identify opportunities for improvement and solutions to business problems using the software and automation.
· Communicates application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.
· Provides guidance, leadership, and mentoring to the Application and Helpdesk support team. Supports and develops the technical expertise needed to meet long-term business needs. Manage staff by reviewing, approving, and allocating work and work assignments among staff.
· Develops and provides training to the IT support team by assessing training needs through discussions, meetings, and consultations with IT personnel, end-users, and other organizational stakeholders to design, develop, and evaluate training programs, materials, and information.
· Posts software updates, drivers, knowledge bases, and frequently asked questions resources on the company network to assist in problem resolution.
· Provides data, reports KPIs (key performance indicators), and IT trends to the IT department and others by designing and implementing data collection plans, developing metrics, and analyzing data to facilitate and support system and network performance improvement.
· Oversees solutions repository by analyzing systemic failures, assessing user needs, and providing the strategic direction and oversight for the design, development, operation, and support of IT systems to ensure top-quality solutions are available to staff.
· Manages processes for communicating outage/emergency activities for the organization by email, texts, phone, or written communication to inform staff of computer/system outage procedures to follow.
· Coordinates with management to identify needs of the business, establish and maintain a budget, and coordinate efforts to procure needed supplies, equipment, & resources.
· Reviews survey feedback to improve services, tools, and support experience.
· Remains abreast of management and leadership principles and hardware and software industry trends in current and future capacities.
· Research reported problems as assigned to determine the background, current state, identify the root cause or known error and identify the escalation team as requested.
· Drive optimization of the knowledge management tools to resolve known errors, configurations, and common issues quickly.
· Ensure that incident, major incident, and request management procedures are adhered to by monitoring metrics, providing training and coaching to team members.
Other Duties and Responsibilities
· Establishes and maintains regular written and in-person communications with the organization's executives, department heads, and end-users regarding pertinent IS activities.
· Document opportunities to integrate systems and resources to fulfill project requirements.
· Maintain effective communication and relationships between customers and support team members.
· Protect AFC's value by keeping information confidential.
· Ensure compliance with HIPAA security standards
· Other duties and responsibilities as assigned
Qualifications
Excellent communication skills, both written and verbal. Strong planning and organizational skills. Ability to multi-task in a fast-paced environment. Ability to influence, delegate, lead, negotiate, adapt and manage conflict. In-depth knowledge of applicable data privacy practices and laws. Strong understanding of project management principles and proven experience in implementing them. Strong leadership skills. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Broad knowledge of project management methodologies, including Waterfall and Agile. Good analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Highly self-motivated and directed. Exceptional customer service orientation skills. Extensive experience working in a team-oriented, collaborative environment.
Job Summary
JOB TYPE
Full Time
SALARY
$130k-158k (estimate)
POST DATE
06/16/2023
EXPIRATION DATE
04/26/2024
Show more
The job skills required for Application Support Manager include Project Management, Planning, Leadership, Problem Solving, Application Support, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Manager. Select any job title you are interested in and start to search job requirements.
For the skill of Project Management
The University of Alabama
Full Time
$79k-100k (estimate)
Just Posted
Show more
The following is the career advancement route for Application Support Manager positions, which can be used as a reference in future career path planning. As an Application Support Manager, it can be promoted into senior positions as an Applications Programming Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Manager. You can explore the career advancement for an Application Support Manager below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
