You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products, and solutions. The Enterprise Portfolio and Program Management team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology, to elevate transparency and drive business and customer outcomes.

As Senior Manager, Reporting & Insights - Digital Portfolio Management, you will be responsible for managing the advancement of Reporting, Tooling, and Insights for enterprise prioritization and product planning across value streams, with a focus on enabling efficient forecasting, discovery, and delivery of customer journeys to market across Amex’s digital channels. You will manage cross-functional stakeholder relationships and work to increase transparency and predictability into capacity, planning, and delivery of EDDS and enterprise priorities. You will contribute to strategies that drive greater connectivity of data and insights across program, product ops, portfolio, and EDDS planning to apply lean systems thinking to strategy, investment funding, and agile operations to manage the enterprise roadmap, support LOB decision makers and partner effectively across product, platform, and engineering teams.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for reporting, tooling, and process innovation, and is able to influence a broad set of stakeholders, all while maintaining a sense of humor in the face of challenges.

This role reports to Director, Digital Portfolio Management - Reporting & Insights.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Contribute to a comprehensive reporting and tooling strategy to enable a “closed loop” of data across portfolio, program, product ops, and product/platform teams
• Partner with Technology to advance enterprise tooling suite, supporting product and platform needs to enable ease of use and effective planning
• Collaborate across LOBs and COEs to stand-up best in class reporting, tools, insights, and operating practices that optimize flow of product delivery across the complex digital ecosystem
• Create and deliver executive level presentations and drive proactive recommendations to solve complex business challenges
• Close coordination and communication will be required with the Product Managers, Engineering and LOB Stakeholders.

Minimum Qualifications

• Minimum of 5 years of professional experience working across portfolio/product development and engineering teams
• Minimum of 3 years hands-on experience with (or certification in) enterprise-level BI / Data Visualization Tools such as Tableau (preferred), PowerBI, Sisense, etc.
• Strong understanding of data structures, relational databases and data modeling – experience with Big Data platforms (Cornerstone, BigQuery, etc) a plus
• Experience in automation/scripting with tools such as VBA or Python, etc.
• Experience with enterprise collaboration tools including Jira, Rally, Confluence and Airtable
• Skilled in Agile product development methodologies, program and project management, with proven ability to define and deliver a product roadmap
• Excellent collaborator with ability to foster co-creation across a broad set of partners to ideate, solution, prioritize, and deliver a diverse set of requirements accommodating various personas
• Strong communication skills with the ability to visualize data and translate insights into a clear story and recommendations in a concise way to senior audiences
• Demonstrated ability to self-start, carve opportunities out of white space, solve problems
• A curious mind with a keen attention to detail
• History of high performance with proven ability to excel in a fast-paced environment, adjust to shifting priorities, and adapt to change
• Ability to maintain a positive attitude and sense of humor in the face of challenges

Preferred Qualifications

• Familiarity with UX / Dashboard design principles
• Expert in Microsoft Office tools, especially Excel and Powerpoint; SharePoint and Power Apps a plus

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.