You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) businesses helping them say yes to more opportunities and thrive. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, meaningful rewards, and the powerful backing of American Express.

The Card Lending Team supports this objective by developing compelling products, services, and customer engagement strategies to meet small business owners’ evolving buying and payment needs. As a result of career advancement, we are hiring a Senior Manager, Product Management – Pay Over Time to help drive the continued convergence of our spend and lend card features and introduce new organic growth opportunities to capture more share of our customers’ spending and borrowing needs.The Senior Manager will keep a customer-fist mindset by managing acquisition, early tenure, outbound phone sales and inbound servicing initiatives.Key internal partners include: Prospect and Customer Marketing, Risk Management, Charge Product, Pricing, Legal, Compliance, Sales, Servicing, Finance and Technology. 

Key Responsibilities Include:

• Building, refining, and managing scalable acquisition, early tenure, and dialogic (phone) engagement strategies
• Using portfolio analytics and customer insights to improve Sales & Servicing strategies aimed at responsibly deepening feature awareness, adoption and engagement
• Identifying, evaluating and launching product-specific and portfolio-wide enhancements
• Developing external listening posts to build proximity with customers and monitor competition
• Deepening relationships and collaboration with key internal partner teams
• Ensuring a strong control and compliance environment 

Minimum Qualifications:

• Strong customer-first mentality and experience putting customer insights into action
• Strategic, creative thinker with strong analytical skills and ability to use insights to drive winning strategies
• Excellent project management skills while balancing multiple business partners and workstreams in parallel
• Thoughtful, concise communicator and proven ability to communicate effectively to audiences at various levels
• Track record of influencing cross-functionally toward shared outcomes and operating in a fast-paced environment
• Good judgment and interpretation of compliance landscape
• Bachelor's degree

Preferred Qualifications:

• Prior experience working in service of Small Business Owners as a segment
• Prior experience with lending economics

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.