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About the American College of Surgeons
The American College of Surgeons is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit .
Summary: Manage the daily support of the Trauma Education programs and customers, provided through the work of the Trauma Education Customer Support Coordinators and other communications or instruction tactics. Ensure efficiency and quality of operations to provide the highest level of support and customer service for instructors, course sites and learners. Serve as a subject matter expert, address customer service escalations, and lead efforts for problem resolution. Work closely with the Trauma Education Program Manager and Trauma Education Business Administrator to ensure program participant compliance with trauma education policies and procedures, including business operations and ACCME requirements. Contribute enthusiastically to a culture of continuous learning and development by identifying opportunities for process and performance improvement, prioritizing information and knowledge management, and taking a coaching approach to individual and team development.
This exempt position will report to the Assistant Director, Trauma Education in the Division of Research and Optimal Patient Care. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.
Primary Responsibilities:
Required Education and/or Experience:
Comprehensive Benefits:We're committed to attracting and retaining top talent via valuable benefits!
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.
Full Time
Professional Associations
$117k-147k (estimate)
03/21/2024
04/17/2024
facs.org
CHICAGO, IL
200 - 500
1913
NGO/NPO/NFP/Organization/Association
DAVID B HOYT
$50M - $200M
Professional Associations
ACS is a nonprofit organization that offers education and training programs for surgeons.