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Job Description
Job Description
Description :
This position will be located in either Louisville, Kentucky, or Washington, North Carolina.
Position Objective :
Provide world-class Customer Service by exceeding customer expectations using advanced soft skill techniques, advanced
product and system knowledge, and timely yet thorough problem-solving / dispute resolution. This role will serve as a cross-functional liaison working with other departments, including Sales, Accounts Receivable and Operations, to ensure customer
satisfaction.
Key Accountabilities :
Collaborate with customer, direct sales team, and other departments to provide information about
products and services, quotes, order entry including will calls, order confirmations, invoice copies,
customer complaints, and order status / maintenance.
information to accurately and efficiently.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken in SAP and PC software systems.
New Customer Set-up in SAP including working with the credit and collections department to process
credit application.
terms, pricing, and customer specific text requirements.
delivery / freight estimates as required to ensure accuracy.
Performs other duties as assigned.
Requirements :
Position Requirements :
Must exhibit the following core competencies :
Additional Requirements :
Full Time
$50k-65k (estimate)
03/20/2024
05/07/2024
https://www.aafintl.com
Columbia, Missouri
Sasha Patterson
The job skills required for Customer Specialist I include Customer Service, Problem Solving, Products and Services, Communication Skills, Billing, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Specialist I positions, which can be used as a reference in future career path planning. As a Customer Specialist I, it can be promoted into senior positions as a Shipping Coordinator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Specialist I. You can explore the career advancement for a Customer Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Specialist job description and responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing our products inside and out so that you can answer questions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Specialist jobs
Communicate clearly with customers.
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Give credence to customer complaints.
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Understand The Needs Of The Business.
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Listen attentively and actively.
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Make the customer feel comfortable.
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Step 3: View the best colleges and universities for Customer Specialist.