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Description
AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries and over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.
We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 75,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.
Our culture of continuous improvement, safety and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.
Read more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html
AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.
**This position will be located in either Louisville, Kentucky, or Washington, North Carolina.**
Position Objective:
Provide world-class Customer Service by exceeding customer expectations using advanced soft skill techniques, advanced
product and system knowledge, and timely yet thorough problem-solving/dispute resolution. This role will serve as a cross-functional liaison working with other departments, including Sales, Accounts Receivable and Operations, to ensure customer
satisfaction.
Key Accountabilities:
• Collaborate with customer, direct sales team, and other departments to provide information about
products and services, quotes, order entry including will calls, order confirmations, invoice copies,
customer complaints, and order status/maintenance.
• Receives, investigates, and responds to customer inquiries while prioritizing urgent matters.
• Maintain knowledge on lead times, product information, pricing, shipping schedules and other
information to accurately and efficiently.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken in SAP and PC software systems.
• New Customer Set-up in SAP including working with the credit and collections department to process
credit application.
• Maintain knowledge on company products and processes.
• Customer Master File Maintenance including updating contact information, sold-to, ship-to, shipping
terms, pricing, and customer specific text requirements.
• Assists Credit department with invoice disputes and billing error resolutions.
• Provide freight estimates as required to ensure customer satisfaction; work with Operations on
delivery/freight estimates as required to ensure accuracy.
• Performs other duties as assigned.
Requirements
Position Requirements:
Must exhibit the following core competencies:
Additional Requirements:
Full Time
$51k-66k (estimate)
05/01/2024
06/30/2024
https://www.aafintl.com
Columbia, Missouri
Sasha Patterson
The job skills required for Customer Service Specialist I include Customer Service, Problem Solving, Products and Services, Communication Skills, Billing, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist I. Select any job title you are interested in and start to search job requirements.
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