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7/2/2023 (8:00 PM EDT)

23-05467

Case Management Specialist I

Employment Type

EXECUTIVE BRANCH | FULL TIME, ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

Cabinet for Health & Family Services | Dept for Community Based Services

Location

908 W Broadway
Louisville, KY 40203 USA
The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and program to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and, engage families and community partners in a collaborative decision-making process.
DCBS seeks a Case Management Specialist I who is driven to succeed in helping people and advance family self- sufficiency. With professionalism and integrity, our agency offers aid to families to ensure services are provided to the families of the Commonwealth that are in need. The Case Management Specialist I is a skilled team member, providing a vital link between children and families to public assistance programs. The employee is expected to perform at the highest quality to ensure services to the vulnerable citizens. This is a demanding position that requires maturity and self-discipline.
For more information on the Department for Community Based Services, please visit our website at:
https://chfs.ky.gov/agencies/dcbs/pages/default.aspx
The position you are applying has access to or use of federal tax information (FTI). Based on IRS Publication 1075 and 900 KAR 1:009, each prospective employee of the Cabinet for Health and Family Services (CHFS), including contract staff, with access to or use of federal tax information (FTI) shall submit to a criminal background investigation by means of a fingerprint check by the Department of Kentucky State Police and the Federal Bureau of Investigation.
CHFS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E- Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://dhs.gov/e-verify.
Responsibilities and Duties include but not limited to:

• Interview clients, in person and/or via phone, to gather information for applications for public assistance programs
• Process verification provided by clients to determine eligibility for public assistance programs
• Explain program requirements to clients, including what information is needed to process their case and program requirements to which they may be subject
• Refer Kentucky Works Program participants to appropriate components and monitor attendance and progress in order to help the participant move toward self-sufficiency
• Answer inquires from clients regarding general program rules as well as case-specific questions
• Issue transportation and other supportive services to eligible participants
• Work with community partners to identify appropriate components and communicate with them regarding common participants
• Attend meetings with community partners

Preferred Knowledge/Skills:

• Strong verbal and written communication skills
• Good customer service skills
• The ability to work well under pressure
• Experience in Supplemental Nutrition Assistance Program (SNAP), Child Care Assistance Program (CCAP) and Medicaid programs

Minimum Requirements