Job Title: Account Manager

Location: Remote (opportunity for Hybrid if located in Florence, KY OR Las Vegas, NV)

Company Description:Repeat Returns is a premier restaurant marketing firm specializing in loyalty and rewards software solutions. We are dedicated to crafting compelling email and SMS campaigns that drive restaurant customer engagement and repeat business. Our innovative platform is designed to maximize the effectiveness of loyalty programs, positioning us as a key partner for restaurants seeking to excel in a competitive market.

Company Values:At Repeat Returns, we are committed to fostering a growth-oriented, positive, and collaborative work environment. We thrive on fast-paced innovation while valuing independent work and the contribution of ideas from all team members. Our culture is one of open communication, where humor and humanity are embraced, ensuring everyone is treated with respect and kindness.

Job Overview:As an Account Manager, you will be instrumental in ensuring our clients fully leverage our software to achieve their marketing goals. You will act as the primary liaison between Repeat Returns and our clients, facilitating communication through email, chat, SMS, and occasional video calls.Additionally you’ll be expected to be able to provide Marketing advice & consultation outside of what our software offers in order to deliver a more holistic Client experience.Your role will involve managing client relationships, overseeing campaign execution, and ensuring seamless collaboration with our internal teams.

Responsibilities:- Manage client communications across various channels including email, chat, SMS, and video calls, ensuring a responsive and supportive client experience.

- Collaborate with the campaign execution team to develop and implement targeted email and SMS marketing campaigns.

- Guide clients in optimizing their use of our platform, providing marketing insights beyond the software's capabilities.

- Conduct regular client reviews to evaluate platform usage, address challenges, and recommend features and strategies for enhanced engagement.

- Identify opportunities for upselling and cross-selling to drive client success and growth.

- Monitor client satisfaction and develop strategies to ensure long-term retention and success.

- Facilitate client training and support, empowering them to maximize the benefits of our platform.

- Collect and utilize client feedback to inform product development and improve platform functionality.

Qualifications:- Proven track record in customer success or account management, with a strong preference for candidates with marketing experience.

- Familiarity with email and SMS marketing strategies, loyalty/rewards programs, and restaurant marketing.

- Exceptional communication skills, capable of engaging clients across multiple platforms.

- Analytical skills to interpret data and provide actionable insights.

- Proficiency in CRM software, Asana, and the Google Suite of tools.

Skills:- Strong problem-solving and negotiation abilities.

- Excellent organizational skills, with the capacity to manage multiple clients and projects.

- A commitment to outstanding customer service and a passion for driving client success.

- Alignment with our core values of growth orientation, a positive mindset, and collaboration.

Benefits:- Flexible work schedules to support work-life balance.

- Opportunities for growth and advancement within the company.

- Comprehensive medical, dental, and vision insurance.

- 401k plan with company match.

- Company-sponsored trips and outings to foster team bonding.