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Compensation: $21-22/hr. You are eligible to a Short-Term Incentive Plan with the target at 3% of your annual earnings, terms and conditions apply.
Customer Support Representative I -6:30am-3:00pm PT (remote-USA)
JOB OVERVIEW:
The goal of the Customer Support Representative I is to provide a high quality, efficient, and empathetic customer experience by providing front-line assistance to health care providers and their patients.
The Customer Support Representative I will have a basic understanding of Ambry’s products, services, and software solutions, allowing them to effectively respond to questions and requests, facilitate updates related to new and existing orders, and follow-up on missing information. The Customer Support Representative I is still growing within the role and requires some supervision.
The shift for this role is Mon-Fri: 6:30am-3:00pm PT
Essential Functions:
Qualifications:
Preferred:
#LI-AC1 #LI-REMOTE
About Us:
Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.
At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.
At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave and generous paid time off (PTO) program. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com
Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.
PRIVACY NOTICES
To review Ambry’s Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy
To review the California privacy notice, click here:California Privacy Notice | Ambry Genetics
To review the UKG privacy notice, click here: California Privacy Notice | UKG
Full Time
$68k-95k (estimate)
03/24/2024
07/04/2024
ambrygen.com
Aliso Viejo, CA
500 - 1,000
The job skills required for Customer Support Representative I -6:30am-3:00pm PT (remote-USA) include Customer Support, Microsoft Office, Attention to Detail, Data Entry, Communicates Effectively, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative I -6:30am-3:00pm PT (remote-USA). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative I -6:30am-3:00pm PT (remote-USA). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative I -6:30am-3:00pm PT (remote-USA) positions, which can be used as a reference in future career path planning. As a Customer Support Representative I -6:30am-3:00pm PT (remote-USA), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative I -6:30am-3:00pm PT (remote-USA). You can explore the career advancement for a Customer Support Representative I -6:30am-3:00pm PT (remote-USA) below and select your interested title to get hiring information.
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Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.