• 3 years of program or project management experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• This role is able to sit in Bellevue, WA or Nashville, TN*

To meet the growing demand for Amazon Operations in NACF, the Supply Chain Strategy team in NACF is seeking a dynamic, organized, and experienced Program Manager to join the internal Project/Portfolio management Office (PMO) Team. You will lead collaboration with business and operational teams to deliver world-class solutions that are highly scalable, fast, and flexible while maintaining a strong customer focus. You will shape the creation of an internal Project Management Office (PMO), while also defining the strategy for stakeholder engagement. You will work with diverse stakeholders and multiple business teams to identify, define, and specify solutions meeting stakeholder needs. These solutions may include training initiatives, knowledge benchmarking, or strategic planning. You will work with multiple operation teams to deliver and scale those solutions. You will lead the way in delivering innovative solutions for the internal Supply Chain team.
This is a high visibility role responsible for pioneering Amazon’s Labor Planning process with the Supply Chain organization, impacting multiple business types across North America. As the face and voice for internal project teams you will ensure all stakeholders are aware of successes, risks and project status. You will tailor your communications and strategic documents to specific audiences and communicate clearly and concisely to both business and technical audiences.
You will:

• Lead operations management of Supply Chain team communication strategy
• Join in starting up a central Project Management Office for a robust organization
• Facilitate the training/engagement strategies with external stakeholders
• Design strategy for stakeholder assessments and training interventions
• Partner with leaders to develop business rhythms such as recurrent meetings, strategy planning, and business reporting
• Manage risk and engage leaders to remove interdepartmental gaps

Key job responsibilities

• Own the business cadence and governance (weekly/monthly/quarterly business reviews) for area of responsibility
• Deliver action plans for general managers and directors, while being a trusted partner to these network leaders.
• Own annual planning and other adhoc planning cycles
• Execute and drive internal team program/project delivery, execution, and adoption across multiple organizations and teams
• Measure and report effectiveness of new programs
• Collaborate with project stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs
• Execute on communications strategy to stakeholders including ownership of business cadence (all hands, team meetings etc.)
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
• Communicate project issues and status in a concise, accurate, and professional manner
• Build and maintain integrated reporting for areas of responsibility
• Remain flexible to changing priorities, open to new ideas and have Supply Chain Strategy team's success firmly in your focus
• Own goals/performance reporting
• Ability to travel 20-25%

About the team
The Supply Chain Strategy team strives to solve the most pressing problems within Amazon’s supply chain, delivering programmatic solutions and sustainable processes. We are a centralized team, dedicated to the supporting the business via capacity planning, labor strategy, and organizational development. It is our mission to develop strong programs with continuous improvement, that deliver meaningful results to the business.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | Nashville, TN, USA

• 3 years of driving end to end delivery, and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.