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Role : Full-Time Delivery Station Customer Service Associate
Job Type : Permanent
Location : 12401 I-30, Little Rock, AR
Pay Rate : $18.95 / hour
Schedule : Sunday-Thursday 11 : 00AM-8 : 00PM
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
As a Delivery Station Customer Service Associate, you will be responsible for :
Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs;
Soliciting customer feedback to improve customer experience.
Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures.
Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
BASIC QUALIFICATIONS
Basic Qualifications
Preferred Qualifications
1996 - 2024, Amazon.com, Inc. or its affiliates
PREFERRED QUALIFICATIONS
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Last updated : 2024-03-25
Full Time
Business Services
$40k-49k (estimate)
03/27/2024
03/27/2024
BEAUMONT, CA
>50,000
2020
Business Services
The following is the career advancement route for Customer service associate positions, which can be used as a reference in future career path planning. As a Customer service associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service associate. You can explore the career advancement for a Customer service associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
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Ability to professionally attend to the needs of customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.