42 Customer Service Manager Jobs in Grove, CA
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Alvearium Marketing inc. is Hiring a Customer Service Manager Near Grove, CA
Here at Alvearium Marketing, we specialize in Customer Service, Sales, and Marketing. We are fortunate enough to be partnered with some of the nation’s most well-known telecommunications companies. Our focus is on developing and maintaining relationships in order to create long-lasting customers. None of this work would be possible without our Customer Service team. Without their abilities to work with our client’s customers, we would not be successful.
Alvearium Marketing has just opened up a Customer Service Manager position. We are seeking a candidate that is people oriented, thrives under pressure, and is driven by achieving results. Our company environment is comprised of competitive individuals who are passionate about the work they do.
What Does a Customer Service Manager Do?
- Follow up with specific client customers to address concerns, answer questions, and build relationships
- Maintain professionalism when interacting with customers and represent our clients with integrity
- Ensure all CDC and client compliance guidelines are followed at all times
- Become a master in client product knowledge to be able t accurately educate customers
- Learn every step of the sales process to be able to close sales for select customers
- Keep a detailed account of all customer interactions to be sent to clients for customer records
- Participate in daily team meetings and contribute ideas and feedback to further company success
Once our Customer Service Manager demonstrates a full understanding of the above responsibilities, we want to provide an opportunity for growth and advancement. Through our thorough training, we hope to see our Customer Service Managers grow to roles of leadership where they are training other Associates, leading teams of their own, and taking on more responsibility within our company.
So What Does it Take to Be a Customer Service Manager?
- High school diploma/GED or a Bachelor’s Degree is preferred
- 1-3 years of experience working in other customer service, sales, or customer-facing roles
- An ability to work independently with minimal supervision as well as working in a cohesive team environment
- A passion for communicating with customers
- An internal drive for success and professional growth
#LI-Onsite
Job Summary
Full Time
$95k-123k (estimate)
03/15/2024
04/24/2024
The job skills required for Customer Service Manager include Customer Service, Leadership, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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