The mission of Alum Rock Counseling Center (ARCC) is to heal families and inspire youth to reach their full potential. For 50 years, ARCC has provided a wide range of behavioral health counseling and school-based support, designed to promote health equity & educational equity, and ensure that high-risk youth stay safe, in school, and drug & violence free. The agency supports a predominantly Latinx (70%) population in underserved schools and neighborhoods throughout Santa Clara County with a focus on the high-need area of East and Central San Jose. ARCC staff provide services to youth and caregivers who otherwise might struggle to afford and/or access quality care. In 2022-2023, the agency served 11,000 individuals, through 13 different programs, including individual and family counseling, substance use prevention education, youth mentoring, family reunification, parent training/support, and services in 40 high-need schools.
We have 85 full-time employees and dedicated volunteers that make our program run. ARCC provides the opportunity to interact with youth and families within different departments and programs of the agency. We value integrity, honor, respect, diversity, compassion, and empathy. We work together as a team. Our employees love the work they do here because they can see the difference it is making in the community and in the life of each individual.

POSITION SUMMARY:
The Business Applications Manager (BAM) is responsible for managing the operational support, maintenance, and development activities for business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise. Under the supervision of the Director of Quality Improvement, the BAM will project manage application activities related to the electronic heath record (EHR) Welligent, and data analytics to drive quality improvement efforts.

ESSENTIAL JOB FUNCTIONS:

• Overall oversight of the EHR system and Business Systems Analyst, including the following functionalities: troubleshooting, support ticketing, and managing users, roles, and profiles, monthly trainings, and developing procedures around these functions. Testing and ensuring data validation and helping to implement new systems and processes for the collection and analysis of data.
• Project manage interdisciplinary teams to streamline processes, build enhancements, integrate new applications, including systems around data reporting such as Microsoft Power BI. Testing and ensuring data validation and helping to implement new systems and processes for the collection and analysis of data. This may include hiring and supervision of contractual resources, as the projects require.
• Strategize and project manage technology solutions, including front-end system interfaces, interconnectivity solutions for EHR systems, and new technical projects to enhance ARCC functionality.
• Technical advisor for performance indicator development to support quality improvement practices.
• Act as a liaison for technical vendors, build strategies and relationships to optimize support and reduce costs. Will work as an advisor to the Director of QI around technology needs.
• Project manage and implement strategies to support access to archived EHR system so that records are retrievable and accessible for audits and record requests.
• Perform related duties for the benefit of the agency and its clients as assigned by supervisor.

QUALIFICATIONS:

• Master's Degree or Bachelor’s Degree with equivalent work experience, in computer science required
• Five years of experience in quantitative and qualitative data compilation, interpretation, analysis and reporting
• Five years of experience in database and EHR systems management
• Three years of project and resource management experience
• Strong software and analytical skills
• Demonstrated outstanding written, verbal and presentation abilities. Articulate in a wide range of communication situations when called upon to present and explain complex subject matter.
• Fingerprinting and background check as required by the Department of Justice and Federal Bureau of Investigation
• Must live in California (no relocation offered)
• Valid CA driver’s license, an automobile for agency travel, and proof of current auto insurance
• TB clearance required upon hire, and every two years
• COVID19 vaccination and booster, highly recommended

This position description intends to describe the general nature and level of work being performed. It is not intended to include all duties and responsibilities. Because of a need to remain responsive to the needs of our clients and operational needs, job description and responsibilities may be modified at any time.

Equal Employment Opportunity
Alum Rock Counseling Center is an Equal Opportunity/Affirmative Action employer committed to building a team that represents the racial, ethnic and linguistic needs of our community. We highly encourage members of historically underrepresented and marginalized communities to apply.

Job Type: Full-time

Pay: $110,000.00 - $115,000.00 per year

Work Location: In person