** Front Desk Director**

**Job Category****:** Front Desk **Requisition Number****:** FRONT013648 Showing 1 location **Job Details**

**Description**

**Summary Objective:**

Create a welcoming environment for all members by leading a team of Front Desk Attendants who exceed service expectations.

**Essential Functions:**

* Deliver the Ultimate Fitness Experience to every member, every time

* Supervise and provide a motivating environment for team to achieve or exceed all team and individual service goals

* Hire, coach, counsel, and recommend dismissals of front desk staff

* Implement all Front Desk standard operating procedures

* Achieve monthly revenue and operating income goals

**Job Responsibilities**

* Maintain front desk schedules according to necessary coverage and budget

* Coordinate a system for staff scheduling and substitutes during illness or time off

* Train all new hires thoroughly and complete a training log with all employees

* Implement on-going training for all desk staff

* Maintain an accurate staff phone list and distribute to all staff and management

* Maintain ongoing positive communication through quarterly front desk staff meetings and meet individually as needed

* Distribute approved weekly memos to front desk staff on current club activities

* Create team culture with monthly themes for staff that go above and beyond. Always make team feel important and needed

* Implement employee handbook and ensures all staff is held accountable for following all policies and procedures.

* Hold staff accountable for their key results and checklists.

* Regularly evaluate employee performance. (semi-annually)

* Exhibit excellent customer service greets members, guests, and staff with a smile and exemplary service.

* Perform and is responsible for all duties required by front desk team members.

* Implement emergency action procedures and maintains necessary supplies and kits

* Ensure Incident Log is organized and current Act as Manager On Duty when required

* Understand and follow employee standards of conduct and ethics

* Understand and uphold club building, facilities, service, program, and emergency procedures

* Assume other duties as assigned

* Work early morning, evening, and weekend hours as necessary

**Required Knowledge, Skills & Abilities:**

* Excellent verbal and nonverbal communication skills

* Excellent listening skills

* Ability to motivate and nurture others

* Strong work ethic that includes punctuality, organization, and attention to detail

* Ability to maintain a friendly, enthusiastic, and positive attitude

* Outwardly facing professional appearance

* Confidence and desire to create new relationships quickly

* Ability to quickly acquire and apply new knowledge and skills

* Ability to lead and manage a team

* Basic computer skills (MS Office, email, MS Windows)

* Understanding of basic cash-handling procedures

* Ability to create financial projections for programs and activities detailing income and expenses

**Required Experience, Education & Certifications:**

* High school diploma or GED required

* Current CPR/AED certification required

* Management experience preferred

**Physical Activities, Physical Requirements, Visual Acuity, & Working Conditions:**

Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Extending hand(s) and arm(s) in any direction.

* Particularly for sustained periods of time.

* Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

* Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

* Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

* Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

* Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

* Applying pressure to an object with the fingers and palm.

* Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

* Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

* Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

* Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

* The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

* The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

**Employee Benefits:**

All US Fitness team members receive:

* Complimentary Membership and Guest Privileges

* Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs

* Discounts on Serenity Day Spa Services and all apparel

* Employee Referral Gift

* In-house Continuing Education Credits and CEC Reimbursement

**Additional Full Time Benefits:**

* Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits

* 401(k) Retirement Plan

* Paid Time Off

**Relocation:** Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

**US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)