Job Overview:
We are seeking a highly motivated and experienced Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. This is a key leadership role within our hotel, and we are looking for someone who is passionate about hospitality and dedicated to providing an outstanding guest experience.

Duties:
- Manage and supervise the front desk staff, including training, scheduling, and performance evaluations
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and special requests in a professional and timely manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained
- Assist with night audit procedures as needed
- Oversee the operation of phone systems and ensure proper phone etiquette is followed by staff
- Monitor guest feedback and implement improvements to enhance guest satisfaction
- Collaborate with other departments to ensure seamless communication and coordination

Qualifications:
- Previous experience in a similar role within the hospitality industry, preferably in a hotel setting
- Strong customer service skills with a focus on guest relations
- Excellent communication skills, both verbal and written
- Proficiency in multiple languages is highly desirable
- Knowledge of front desk operations, including check-in/check-out procedures and reservation systems
- Familiarity with hotel management software is a plus
- Ability to handle difficult situations with professionalism and tact
- Strong organizational skills with the ability to multitask effectively

We offer competitive compensation based on experience.

If you are a dedicated professional with a passion for hospitality management, we would love to hear from you. Apply now to join our team as the Front Desk Manager!

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Evening shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person