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RV Service Manager
Alpin Haus Amsterdam, NY
$78k-101k (estimate)
Full Time | Retail 3 Weeks Ago
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Alpin Haus is Hiring a RV Service Manager Near Amsterdam, NY

The Service Manager supervises the services provided by Advisors, Technicians, and Warranty Administrators, to ensure the prompt, accurate, and efficient completion of customer vehicle and RV warranty and repair work.

Pay: $70,000-$100,000 annually between base and commissions

Job Duties:

  • Provide regular communication and leadership to staff through daily and weekly collaborative
    meetings and group huddles

  • Monitor Service Technician billable vs. payable service hours daily and strive continuously to
    improve work flow and proficiency of staff

  • Oversee profit and loss reports to monitor labor and supply cost, and to attain the highest possible
    gross profit margin; observe trends and set monthly goals
  • Manage unusual and/or aging warranty claims that have escalated beyond Warranty
    Administrator’s authority

  • Post Technician and Detailer production daily for payroll purposes; make corrections and review
    weekly to ensure timely and accurate payment to employee

  • Perform detailed review of repair orders to monitor level of Service Advisor efficiency; take action
    as necessary

  • Explore and implement change to enhance organization reputation and add value to job
    accomplishments

Supervisory Responsibilities:

This position supervises the Service Advisors, Shop Foreman and Detailers. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications:

  • High school diploma
  • Combined 5 years of experience in customer service and a mid-level management/leadership role
  • 2 years of experience in vehicle and/or RV service industry preferred
  • General knowledge of, or experience with RV equipment and accessories helpful

Job Skills:

  • Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performance

  • Good math, computer and data entry skills

  • Ability to adjust to changing priorities through efficient and productive planning, organizing,
    scheduling, and budgeting

  • Effectively reaches out to peers and cooperates with management team to establish collaborative
    working relationships

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$78k-101k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

05/18/2024

WEBSITE

alpinhaus.com

HEADQUARTERS

AMSTERDAM, NY

SIZE

200 - 500

FOUNDED

1964

CEO

ANDREW HECK

REVENUE

$10M - $50M

INDUSTRY

Retail

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About Alpin Haus

For over 55 years, Alpin Haus has grown into an outdoor recreation powerhouse with five locations in Amsterdam, Port Jervis, Saratoga, and Clifton Park, featuring a full-line of RVs, boats, pools, spas, patio furniture and grills, ski shop, and snowmobiles. In addition, Alpin Haus has a fitness center (Alpin Haus Fitness Center), and a canvas shop specializing in the repair, replacement and custom canvas and upholstery projects. Alpin Haus is one of America's largest RV dealers - named top 50 RV dealer by RV Business Magazine; named one of the Healthiest Employers by the Albany Business Review...; recipient of the Caldera Spa's Best New Dealer of the Year award; Top 25 Tracker Boats dealer; the Snow Sports Retailer of the Year; National Top Quality RV Dealer of the Year; the Ski-Doo District Dealer of the Year. For more information, view alpinhaus.com. More
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